Reservationist

Maxime's; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off

401k with company match

Pre-Tax commuter benefits

Wellness platform

Staff discounts and perks

Staff meals on shift

Uniform & dry cleaning

Job summary

Maxime’s on the Upper East Side is seeking a Reservationist to join our world-class hospitality team. You will manage day-to-day club reservations, take and record bookings, and coordinate with Membership, Reception, and Restaurant Operations to deliver a seamless guest experience.

Reporting to the Reservations and Events Manager, you will handle inquiries via phone and email, maintain member records, and support various administrative tasks.

Qualifications

• Proven success as a Reservationist within fine dining, Michelin-starred establishments, or luxury hotel settings.
• Capable of operating autonomously with minimal oversight.
• Maintains a professional, upbeat demeanor and embraces a collaborative, team-oriented approach.
• Ability to handle incoming reservation inquiries via phone or email, providing information about availability and assisting members in making reservations.
• Accuracy in inputting reservation details into the system, including member information, room preferences, special requests, and payment details.
• Assist members with inquiries, requests, or changes to existing reservations, including date modifications.
• Coordinate with Membership, Reception and Restaurant Operations teams for special requests.
• Address member concerns related to reservations and resolve issues promptly.

Responsibilities

• Deliver exceptional experiences daily as part of an established team.
• Assist with day-to-day club reservation operations and member requests.
• Input and maintain precise reservation records and payment details.
• Coordinate with other departments to fulfill special requests and ensure seamless guest experience.
• Handle changes, cancellations, and inquiries with professionalism and efficiency.
• Support management with administrative and clerical tasks as assigned.

Skills

Reservation experience

Autonomous work

Professional demeanor

Communication

Reservation input accuracy

Customer service

Problem solving

Cross-functional collaboration

Tools

Reservation system

Job description

Maxime’s is the newest private member’s club opening from entrepreneur Robin Birley, located on the Upper East Side in Manhattan, New York City.

We are seeking aReservationist to join our world-class hospitality brigade. Reporting to the Reservations and Events Manager, theReservationist will be managing the day-to-day operation of Club Reservations and facilitate members requests in a timely and efficient manner, oversee bookings, and member database, handle large parties and the process of taking, recording, changing, and canceling reservations, and support with various administrative and clerical functions as assigned by management.

What We Offer:

• Comprehensive Benefits Plan — medical, dental, vision & life insurance
• Generous Paid Time Off — significant vacation days & personal days
• 401k Retirement Savings Plan with Company Match
• Pre-Tax Commuter Benefits
• Work-Life & Wellness Platform
• Retail, Restaurant & Activities Discounts
• Freshly Prepared Staff Meal on each shift
• Uniform & Dry Cleaning Provided
• And more exclusive perks!

What we’re looking for:

• Proven success as a Reservationist within fine dining, Michelin-starred establishments, or luxury hotel settings.
• Capable of operating autonomously with minimal oversight.
• Maintains a professional, upbeat demeanor and embraces a collaborative, team-oriented approach.
• Ability to handle incoming reservation inquiries via phone, or email, providing information about availability and assist members in making reservations based on their preferences and requirements.
• Accuracy in inputting reservation details into Maxime’s reservation system, including member information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records.
• Ability to assist members with inquiries, requests, or changes to existing reservations, including modifications to booking dates, and provide solutions to ensure member satisfaction and retention.
• Effective communication with other departmental teams, including Membership, Reception and Restaurant Operations teams to coordinate special requests and preferences, ensuring seamless experience from booking to departure.
• Ability to address members’ concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily.

What you’ll be doing:

You’ll be working as part of an established team delivering exceptional experiences daily. With career progression opportunities, premium benefits, and unmatched exposure, this role is for committed and ambitious individuals who want to become a part of something truly unique in New York City’s private member’s club scene.

*This position requires regular standing, walking, and occasional lifting as part of normal restaurant operations. Reasonable accommodations will be made for qualified individuals with disabilities.

Maxime’s is proud to be an Equal Opportunity Employer.We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.