Maitre D'

Maxime's; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401k with company match

Commuter benefits

Staff meals

Uniform & dry cleaning

Job summary

Maxime’s, a private members club on Manhattan’s Upper East Side, seeks an experienced Maître D' to lead reception operations and elevate member experiences. You will manage reservations, guest flow, and ensure flawless service in collaboration with the reception and service teams.

The ideal candidate brings hospitality finesse, superb attention to detail, and a warm, confident presence. This on-site role offers comprehensive benefits, generous PTO, and growth opportunities within one of NYC’s

Qualifications

• Minimum 2 years of Maître D', Head Host, Reception Supervisor, or similar guest-facing experience in fine dining or luxury hospitality.
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Professional appearance and polished demeanor.

Responsibilities

• Provide a warm, gracious, and professional welcome to all members and guests.
• Manage reservations, seating arrangements, waitlists, and table allocations to maximize guest experience and operational efficiency.
• Maintain comprehensive knowledge of member preferences and special requests.
• Coordinate with Reception, Floor Managers, and service teams to ensure seamless guest flow and communication.
• Handle guest inquiries, requests, and concerns with professionalism and discretion.
• Ensure members and guests are recognized and addressed appropriately.
• Review reservations, guest lists, and function sheets prior to service.
• Maintain accurate reservation records and guest notes within the reservation system.
• Uphold the club's service standards, policies, and member experience expectations.
• Support training and development of reception and hosting team members.
• Foster positive relationships with members and guests while anticipating their needs.

Skills

Guest-facing experience

Communication

Organization

Reservation systems

Discretion

Flexibility

Job description

Maxime’s is a private members club by entrepreneur Robin Birley, located on the Upper East Side in Manhattan, New York City.

We are seeking an experienced, polished, and hospitality-driven Maître D' to join our reception team. Reporting to the Reception Manager, the Maître D' is responsible for creating exceptional first and last impressions, managing reservations and guest flow, and ensuring a seamless dining experience for members and guests. This role requires a warm and confident presence, exceptional attention to detail, and a passion for delivering personalized service at the highest level.

What We Offer:

• Comprehensive Benefits Plan — medical, dental, vision & life insurance
• Generous Paid Time Off — significant vacation days & personal days
• 401k Retirement Savings Plan with Company Match
• Pre-Tax Commuter Benefits
• Work-Life & Wellness Platform
• Retail, Restaurant & Activities Discounts
• Freshly Prepared Staff Meal on each shift
• Uniform & Dry Cleaning Provided
• And more exclusive perks!

What We're Looking For:

The essential functions include, but are not limited to, the following and may change or be adjusted at any time:

• Provide a warm, gracious, and professional welcome to all members and guests.
• Manage reservations, seating arrangements, waitlists, and table allocations to maximize guest experience and operational efficiency.
• Maintain comprehensive knowledge of member preferences and special requests.
• Coordinate closely with Reception, Floor Managers, and service teams to ensure seamless guest flow and communication.
• Handle guest inquiries, requests, and concerns with professionalism and discretion.
• Ensure members and guests are recognized and addressed appropriately.
• Review reservations, guest lists, special occasions, and function sheets prior to service.
• Maintain accurate reservation records and guest notes within the reservation system.
• Uphold the club's service standards, policies, and member experience expectations.
• Support the training and development of reception and hosting team members.
• Foster positive relationships with members and guests while consistently anticipating their needs.
• Complete additional duties as assigned by management.

Guest Experience & Ambience

• Ensure the reception and entrance areas are impeccably maintained and presented at all times.
• Monitor the arrival experience to ensure a welcoming and elegant atmosphere.
• Assist in maintaining appropriate lighting, music, and overall front-of-house presentation standards.
• Work collaboratively with operational teams to create memorable and personalized experiences.

Minimum Qualifications (Education, Experience, Skills)

• Minimum 2 years of Maître D', Head Host, Reception Supervisor, or similar guest-facing experience in a fine dining restaurant, luxury hotel, private club, or hospitality venue.
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Professional appearance and polished demeanor.
• Experience using reservation management systems.
• Ability to handle confidential information with discretion.
• Strong problem-solving skills and a guest-first mindset.
• Flexibility to work evenings, weekends, and holidays as required.

What You'll Be Doing

You'll play a key role in delivering the elevated service experience that defines Maxime's. As one of the first and last points of contact for our members and guests, you'll help create memorable experiences through exceptional hospitality, attention to detail, and personalized service. With opportunities for growth, outstanding benefits, and exposure to one of New York City's most prestigious private members clubs, this role is ideal for hospitality professionals who are passionate about excellence.

*This position requires regular standing, walking, and occasional lifting as part of normal restaurant operations. Reasonable accommodations will be made for qualified individuals with disabilities. Maxime’s is proud to be an Equal Opportunity Employer. We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.