Cloakroom Concierge - Discreet Guest Service

Maxime's; New York (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision & life insur.

Paid Time Off

401(k) with company match

Pre-Tax Commuter Benefits

Wellness Platform

Discounts on retail, dining & events

Staff meal on each shift

Uniform & dry cleaning provided

Exclusive perks

Job summary

Maxime’s, a private members club on the Upper East Side in Manhattan, seeks a polished Cloakroom Attendant to join the Reception team. You will greet guests, manage coats and personal items with discretion, and uphold a warm, professional presence throughout service.

Reporting to the Reception Manager, the role emphasizes accurate records, organized cloakroom systems, and courteous, proactive assistance during peak periods to ensure a seamless member experience.

Qualifications

• 1 year of hospitality, luxury retail, hotel, or customer-facing experience preferred.
• Strong attention to detail and organizational skills.
• Friendly, professional, and service-driven demeanor.
• Ability to remain calm and efficient in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Reliable, trustworthy, and able to handle guests' personal belongings with care and discretion.

Responsibilities

• Greet members and guests warmly upon arrival and departure.
• Receive, tag, store, and retrieve coats, bags, umbrellas, and other personal belongings with care and accuracy.
• Maintain an organized cloakroom system to ensure efficient item retrieval.
• Provide prompt and courteous service during peak service periods.
• Assist guests with personal belongings and special requests whenever possible.
• Support the Reception and Host teams in delivering a seamless member experience.
• Maintain accurate records of checked items and lost-and-found inventory.
• Ensure the cloakroom area remains clean, secure, and organized at all times.
• Handle guest property with discretion, professionalism, and attention to detail.
• Immediately report any security concerns, damaged items, or unusual incidents to management.
• Uphold club standards, policies, and service expectations.
• Complete additional duties as assigned by management.

Skills

Attention to detail

Customer service

Professional demeanor

Discretion

Communication skills

Job description

Maxime’s, a private members club on the Upper East Side in Manhattan, seeks a polished Cloakroom Attendant to join the Reception team. You will greet guests, manage coats and personal items with discretion, and uphold a warm, professional presence throughout service.

Reporting to the Reception Manager, the role emphasizes accurate records, organized cloakroom systems, and courteous, proactive assistance during peak periods to ensure a seamless member experience.