Private Health Advisor (Concierge Patient Advocate)

Avoa Health; Kenilworth (IL); Remote; USD 28,000 - 48,000; Part time

Job summary

A growing healthcare business is seeking a Private Health Advisor to coordinate care for families navigating complex medical conditions. As a part-time, remote role based in the Chicagoland area, you will manage logistics and act as a trusted liaison between clients and specialists. The ideal candidate embodies clinical excellence and strategic thinking, providing an unparalleled healthcare experience with anticipatory service and strong client advocacy. Join a team dedicated to transforming fragmented healthcare journeys into seamless experiences.

Qualifications

• Ability to manage complex logistics and provide anticipatory service.
• Experience in healthcare advocacy and client-facing roles.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the primary liaison between families and their healthcare team.
• Manage medical scheduling and records transfer with precision.
• Accompany clients to critical appointments and summarize key information.

Skills

Clinical expertise

Strategic thinking

Exceptional communication

Problem-solving

Tools

Scheduling software

Medical records systems

Job description

Kenilworth

Position Highlights:

• Part‑time, remote position (Must reside in the Chicagoland area)
• Location: Kenilworth, IL
• Flexible schedule, with client facing time and work from home
• New, growing healthcare business focused on serving the Northshore

Company Overview:

At Avoa Health, we believe a serious health diagnosis should not become an overwhelming burden. The Private Health Advisor is a sophisticated, high‑touch role designed for a professional who embodies the rare intersection of clinical excellence, strategic thinking, and world‑class hospitality.

You will serve as the single, trusted point of contact for families navigating complex medical conditions—acting as their advocate, strategic Healthcare Chief of Staff, and anticipatory problem‑solver. This is not traditional case management; it is a partnership where you transform fragmented healthcare journeys into seamless, dignified experiences marked by deep competence, measured discretion, and unwavering support.

Position Overview:

Our clients are accustomed to excellence in every area of their lives. They expect a service standard that mirrors the world’s finest hospitality establishments. You will deliver this through:

• Anticipatory Service: You will see around corners, identifying and fulfilling needs before the family expresses them.
• Unreasonable Hospitality: You will create moments of care that transform sterile healthcare encounters into positive, personalized experiences.
• Hushpitality: You execute complex logistics with invisible precision. Families experience the result of your work without being burdened by the noise of the medical bureaucracy.

What You Will Be Responsible For:

Strategic Care Coordination & “Chief of Staff” Logistics

• Act as Central Command: Serve as the primary liaison between the family and their team of specialists, ensuring every provider is aligned and the client’s agency is fiercely protected.
• Practice “Hushpitality”: Manage all medical scheduling, records transfer, and follow‑up with invisible precision so the family remains focused on healing, not administration.
• Vet Elite Specialists: Evaluate top‑tier physicians and institutions to ensure the optimal fit for the client.

Clinical Advocacy & Representation

• Professional Presence: Accompany clients to critical appointments, preparing the agenda in advance and delivering executive post‑visit summaries that translate jargon into a clear path forward.
• Dismantle Roadblocks: Use your clinical expertise to manage insurance pre‑authorizations and billing disputes, protecting the client from the friction of the healthcare system.

Anticipatory Lifestyle & Home Logistics

• Operational Scaffolding: For clients experiencing cognitive decline or transitions, implement discreet systems (bill‑pay management, frequent check‑ins) that preserve dignity while ensuring safety.
• Home Ecosystem Management: Source and manage private‑dy…