Private Dining Coordinator

Eataly; Chicago (IL); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a vibrant and dynamic team at an artisanal Italian food marketplace as a Private Dining Associate. In this role, you will play a crucial part in coordinating private events, ensuring seamless communication with clients, and delivering exceptional service. Your organizational skills and passion for Italian culture will shine as you assist in planning and executing memorable dining experiences. This position offers a fantastic opportunity to work in a fast-paced environment where your contributions directly impact guest satisfaction. If you thrive in a collaborative setting and have a love for hospitality, this role is perfect for you!

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

Qualifications

• 1-2 years experience in private dining, catering, or events required.
• Strong communication and organizational skills essential.

Responsibilities

• Coordinate private events and ensure smooth communication with guests.
• Assist with event setup, breakdown, and client support during events.

Skills

Interpersonal Communication

Organizational Skills

Attention to Detail

Customer Service

Flexibility

Education

Experience in Private Dining or Related Field

Tools

Microsoft Office

Tripleseat

Reposite

SevenRooms

Job description

Company Description
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description
The Private Dining Associate plays a key support role in the execution and coordination of private events, catering, and banquets within an Eataly location. Working closely with the Private Dining Manager, this associate ensures smooth communication with guests, accurate planning, and seamless day-of coordination. The role requires excellent organization, communication, and attention to detail.

Event Coordination & Guest Communication

• Respond to private dining and event inquiries in a timely, professional manner
• Schedule and conduct site visits or walkthroughs with potential clients
• Support the preparation of proposals, contracts, and event orders (BEOs)
• Assist with client communication pre- and post-event (menus, timelines, headcount changes, etc.)

Administrative & Platform Support

• Maintain accurate records in the event management platform (Tripleseat, Reposite, etc.)
• Help track deposits, payments, and documentation
• Collaborate with the kitchen and service teams to ensure event details are accurate and up to date
• Print and prepare menus, signage, and event collateral as needed

Day-of Event Support

• Assist with event setup and breakdown in coordination with FOH and BOH teams
• Greet and support clients and guests during events
• Act as a liaison between the client and service team to ensure expectations are met
• Monitor timelines and service flow to ensure smooth execution

Reporting & Feedback

• Support post-event recaps and feedback collection
• Log guest feedback and support trend tracking for future improvements
• Communicate frequently with the Private Dining Manager and Corporate Coordinator

Qualifications

• 1–2 years of experience in private dining, banqueting, catering, events, or a related field
• Strong interpersonal and written communication skills
• Highly organized and detail-oriented
• Comfortable working in a fast-paced, guest-facing environment
• Proficient with Microsoft Office and event platforms (experience with Tripleseat, Reposite, SevenRooms is a plus)
• Able to work a flexible schedule, including some evenings, weekends, and holidays depending on event schedule
• Passion for food, Italian culture, and guest hospitality
• Must be able to work on-site at Eataly Chicago
• Ability to stand and walk for extended periods
• Ability to lift up to 25 lbs during event setup/breakdown

Compensation: The hourly rate for this role is $20.00-$22.50 + commission.

Benefits And Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Seniority level

Associate

Employment type

Full-time

Job function

Industries: Hospitality