Global Service Delivery Manager - Hybrid

EOS IT Solutions; Chicago (IL); Hybrid; USD 115,000 - 135,000; Full time

Job summary

An innovative technology and logistics firm is seeking a Global Service Delivery Manager to oversee enterprise network operations. This pivotal role involves leading a diverse team, ensuring exceptional service delivery, and driving operational efficiency. You will be responsible for aligning service delivery with customer needs, maintaining strong relationships, and implementing process improvements. With a focus on quality and customer satisfaction, this position offers the opportunity to make a significant impact in a dynamic and supportive environment. If you have a passion for technology and leadership, this role is perfect for you.

Qualifications

• 5+ years experience in managing global network infrastructure teams.
• Proven leadership in IT infrastructure services focusing on enterprise network operations.

Responsibilities

• Lead and strategize the enterprise network operations team.
• Oversee end-to-end service delivery for Network Infrastructure.

Skills

Leadership in IT Infrastructure

Enterprise Network Operations

Analytical Skills

Problem-Solving Skills

Excellent Communication

Education

Bachelor’s Degree in Relevant Field

Advanced Degree

Tools

Cisco Equipment

HP Equipment

Aruba Equipment

Juniper Equipment

Arista Equipment

Job description

Global Service Delivery Manager - Hybrid

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About EOS IT Solutions

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver innovative solutions based on multi-domain architecture. Our priorities include customer satisfaction, quality of services, and supporting our partners and employees.

Job Overview

This position is remote with required travel. As the Global Service Delivery Manager, you will oversee the service delivery for our Enterprise Network Infrastructure Operations, leading a diverse, global team to ensure exceptional service, operational efficiency, and continuous improvement.

Key Responsibilities

1. Lead and strategize the enterprise network operations team, aligning with customer needs and business goals.
2. Work closely with stakeholders to understand requirements and translate them into actionable plans.
3. Maintain strong customer relationships and manage service-related expectations.
4. Oversee end-to-end service delivery for Network Infrastructure, ensuring timely execution aligned with best practices.
5. Monitor performance against SLAs and KPIs, implementing improvements as needed.
6. Drive operational efficiency and process optimization initiatives.
7. Develop and implement standardized processes and quality measures.
8. Coordinate with cross-functional teams and manage vendor relationships.
9. Report on service performance to stakeholders and senior management.

Essential Criteria

• Bachelor’s degree in a relevant field; advanced degree is a plus.
• Proven leadership experience in IT infrastructure services, focusing on enterprise network operations.
• Experience managing global network infrastructure teams.
• Deep knowledge of enterprise network operations, technologies, and service delivery processes.
• Success in managing large-scale service engagements and customer expectations.
• Excellent communication skills for technical and non-technical audiences.
• Strong analytical and problem-solving skills.
• Relevant certifications (e.g., CCNA, CCNP) are highly desirable.
• Willingness to travel internationally as needed.

Desired Criteria

• Understanding of network architecture, protocols, and security.
• 5+ years experience with switching and routing protocols.
• Experience with Cisco, HP, Aruba, Juniper, Arista equipment.
• Knowledge of enterprise network design, operational, and ITSM best practices.
• Familiarity with technologies like RSTP/MSTP, VLAN, VTP, ARP, OSPF, BGP, TCP/IP, UDP, NDP, VxLAN, VRRP, EtherChannel.
• Experience with SDN and SDWAN deployments is advantageous.
• Experience with IPv4 & IPv6 in a dual-stack environment is a plus.

Additional Information

The pay range for this role is $115,000—$135,000 USD. EOS is committed to diversity and inclusion and is an equal opportunity employer.