Global Service Delivery Manager I (Remote)

Stefanini, Inc; Osage City (KS); Remote; USD 110,000 - 125,000; Full time

Job summary

An innovative firm is seeking a Global Service Delivery Manager to lead service delivery for clients in the IT and BPO sectors. This remote position requires strong leadership skills, critical thinking, and the ability to manage complex situations. You will act as the single point of contact for clients, ensuring high-quality service delivery while implementing best practices and process improvements. This role offers a unique opportunity to shape service delivery strategies and collaborate with a dynamic team. If you thrive in a fast-paced environment and are passionate about driving results, this position is perfect for you.

Qualifications

• Bachelor's degree or equivalent preferred with 2-3 years in IT or BPO management.
• Strong critical thinking and problem-solving skills are essential.

Responsibilities

• Act as SPOC for clients and manage day-to-day service delivery.
• Provide leadership and implement process improvements.

Skills

Critical thinking

Problem solving

Relationship management

Team leadership

Time management

Project management

Education

Bachelor's degree

4-year equivalent

Tools

ITIL Foundations

Job description

Join us to co-create solutions for a better future!

Job Details

Management

Global Service Delivery Manager I (Remote) Home Based, Posted: 2/10/2025

Job ID#: 59637

Job Category: Management

Position Type: Full Time

Job Responsibilities:

• Act as Single Point of Contact (SPOC) for client(s)
• Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services
• Provide leadership, direction and coach/mentor team
• Implement, monitor and adhere to Best Practices
• Implement process improvements
• Manage to Scope of Work and Change of Scopes
• Assist with new launches or new business with client(s)
• Assist with invoicing

Additional Notes: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills, Licenses, Knowledge, Education and Training Requirements:

• Bachelor's degree or four year equivalent preferred
• Minimum of 2-3 years' experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations
• In-depth understanding of IT or BPO industry dynamics
• Critical thinking and problem solving skills
• High tolerance/evolved ability to lead and manage ambiguous situations
• Excellent relationship skills
• Superior verbal, written, facility and presentation skills
• Collaboration and team leadership abilities
• Effective time and project management skills
• ITIL Foundations experience a plus (for ITO Service Delivery)
• Attendance and schedule adherence are requirements of this position
• Some travel will be required
• May require additional project-specific training

Pay Range:

$110,000.00 - $125,000.00