Private Client/Trade Ambassador-Ram's Gate Winery

Tasting Room Expo; Sonoma (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Ram's Gate Winery seeks an experienced hospitality professional to lead the estate's guest experience for collectors, members, trade partners, and VIP guests. This role emphasizes relationship-driven hospitality and long-term loyalty in a luxury environment, delivering elevated hosting and personalized guest experiences.

Collaborating across hospitality, culinary, sales, winemaking, marketing, and leadership teams, you will help guests understand Ram's Gate's commitment to Regenerative Organic

Qualifications

• Experience in luxury hospitality environments.
• Ability to build long-term client loyalty.
• Strong communication and hosting skills.

Responsibilities

• Lead elevated guest experiences for collectors, members, and VIP guests.
• Develop and maintain high-value client relationships and engagement strategies.
• Represent the winery at events and partner activities with professionalism.

Skills

Hospitality leadership

Guest relations

Emotional intelligence

Tools

CRM systems

Job description

Perched atop the rolling hills of the Carneros AVA, where the San Francisco Bay meets the edges of Napa and Sonoma counties, Ram's Gate Winery stands as a testament to craftsmanship rooted in respect for the land and a steadfast commitment to sustainability. Founded in 2011 by Proprietor Jeff O'Neill, Ram's Gate produces fresh, expressive wines that capture the essence and diversity of Sonoma County’s most renowned vineyards. The 28-acre Ram's Gate Estate Vineyard is Regenerative Organic Certified, one of the highest distinctions in sustainable agriculture today, reflecting a holistic approach that nurtures soil health, biodiversity, and ecological balance. This seamless harmony between land and craft extends to the winery’s tasting room, where guests are invited to experience thoughtful winemaking, genuine hospitality, and elevated culinary pairings.

ABOUT THE ROLE

Ram's Gate Winery is seeking an experienced hospitality professional to help shape and lead the estate's guest experience for collectors, members, trade partners, and VIP guests. This role is designed for someone who understands and appreciates the importance of relationship‑driven hospitality and who has experience building long‑term loyalty with discerning clientele in luxury environments. The Private Client/Trade Ambassador serves as a lead representative of the winery through elevated hosting, personalized guest experiences, private client relationship management, and thoughtful public representation of the Ram's Gate brand. Through close collaboration with the hospitality, culinary, sales, winemaking, marketing, and leadership teams, this role will help guests understand what Ram's Gate stands for, including our commitment to Regenerative Organic Farming, sustainability, responsible business practices, and the connection between farming, wine, hospitality, and place. The ideal candidate brings a natural sense of hospitality, the ability to leverage emotional intelligence to anticipate guest needs and deliver customized experiences, professionalism, and confidence in high‑touch environments. They understand how to create experiences that feel personal, memorable, and genuine while also supporting meaningful business outcomes such as guest retention, membership growth, and long‑term client engagement.

DUTIES AND RESPONSIBILITIES

Elevated Guest Experiences

• Host onsite and offsite private tastings, member gatherings, and estate experiences for collectors, members, VIP guests, media, and trade partners
• Create intentional, welcoming, well‑paced, and personalized experiences that reflect the quality, character, and standards of Ram's Gate
• Guide guests through the winery’s wines, vineyard sources, farming and sustainability practices, hospitality philosophy, and estate story in a natural and engaging way that feels cohesive and memorable

Private Client and Member Relationship Management

• Develop and maintain long‑term relationships with collectors, members, and high‑value guests
• Serve as an ongoing point of contact for select clients, including visit planning, personalized outreach, follow‑up communication, and ongoing relationship care
• Maintain accurate and useful guest profiles, relationship notes, preferences, and follow‑up details within CRM systems
• Use client insight to support stronger retention, deeper engagement, repeat visits, and thoughtful wine recommendations to help guests understand the broader value of belonging to Ram's Gate
• Identify opportunities to deepen guest connection with the winery through membership, allocations, library offerings, events, and curated estate experiences

Trade and Community Engagement

• Host trade partners, sommeliers, distributors, media, and industry guests at the estate
• Represent Ram's Gate at winery events, charitable functions, community gatherings, and select offsite experiences
• Build meaningful relationships with partners who share and support the winery's values, approach to hospitality standards, and commitment to sustainability
• Partner with our sales and leadership teams to cultivate relationship development in key markets as identified by the CMO/EVP Luxury
• Support the winery through occasional travel for trade events, member experiences, or brand representation opportunities

Partnership with Hospitality & DTC Operations

• Plan and coordinate onsite guest visits with thoughtful attention to timing, communication, and service flow for an elevated and seamless guest experience
• Contribute to hospitality goals related to guest satisfaction, conversion, retention, repeat business, and long‑term relationship growth
• Help maintain a calm, team‑oriented, and highly professional environment during service and events

California Pay Transparency Notice: This position is classified as non‑exempt. The base compensation range for this role is $32 per hour. Candidates are generally not hired at or near the maximum of the base compensation range. Final salary placement will depend on several factors, which may include the candidate's qualifications, education, relevant experience, and alignment with current market data. In addition to the base pay, this position may be eligible for tips or incentive plans as applicable.

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