Private Client Account Manager Fine Wine Sales

Vinfolio; Napa (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Commission and competitive pay

Paid time off

Medical, dental and vision benefits

Disability and life insurance

401(k)

Job summary

Vinfolio, part of the FINE+RARE Group, hires a Private Client Account Manager to nurture and expand relationships with private clients across fine wine and spirits. You will support offer planning, respond to client requirements, and coordinate orders while building your own portfolio within the Sales team.

This role blends client service with commercial development to retain clients and grow portfolio value.

Qualifications

• Previous sales or client-facing experience, ideally within fine wine, luxury goods or another relationship-led environment.
• Ability to work towards and deliver commercial or sales targets.
• Strong relationship-building, communication and collaboration skills.
• Commercially minded, proactive and motivated to develop client relationships.
• Comfortable using CRM systems and working with sales data; HubSpot/Power BI/Excel experience would be advantageous.
• Strong attention to detail, organisation and problem-solving skills.
• Thrives in a fast-paced, sales-focused environment.
• Strong interest in fine wine and spirits with willingness to develop product knowledge.
• WSET Level 3 or equivalent knowledge is advantageous.
• Positive learning mindset with focus on development and continuous improvement.

Responsibilities

• Execute client offers and sales activity in line with priorities.
• Support onboarding and ongoing management of key accounts.
• Build strong client relationships and provide informed recommendations.
• Own assigned client relationships focusing on retention and growth.
• Maintain proactive communication on offers, orders, deliveries and service needs.
• Resolve client queries and issues; escalate when needed.
• Keep client and sales data updated in CRM and reporting systems.
• Support profiling and segmentation to tailor engagement and offers.
• Collaborate with Sales, Brand, Logistics and Customer Experience for a seamless client experience.
• Act as Vinfolio ambassador with strong product knowledge and service standards.

Skills

Relationship-building

Sales targets

Communication

Collaboration

Detail orientation

Problem solving

Fast-paced environment

Wine/spirits interest

Education

WSET Level 3 (desirable)

Tools

HubSpot

Power BI

Excel

Job description

Vinfolio, part of the FINE+RARE Group, hires a Private Client Account Manager to nurture and expand relationships with private clients across fine wine and spirits. You will support offer planning, respond to client requirements, and coordinate orders while building your own portfolio within the Sales team.

This role blends client service with commercial development to retain clients and grow portfolio value.