Luxury Client Engagement & Sales Specialist

LVMH Group; St. Helena (CA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Sales incentives

Discretionary bonus eligibility

Job summary

Joseph Phelps Vineyards seeks a Client Engagement Specialist to cultivate meaningful, long-term relationships with clients and members while supporting direct-to-consumer sales through thoughtful, personalized engagement. The role serves as a primary contact, delivering exceptional service that reflects the luxury wine experience.

You will proactively connect with clients via phone, email, SMS and other channels to recommend wines and experiences, build loyalty, and drive sales while maintaining

Qualifications

• Minimum of two years of telephone sales, clienteling, luxury hospitality, or premium wine industry experience preferred.
• Exceptional sales and interpersonal communication skills, with the ability to connect authentically and professionally by phone, in writing, and in person.
• Warm, engaging presence with a positive, service-oriented attitude.
• Demonstrated ability to build long-term client relationships through personalized outreach, attentive follow-up, and thoughtful service.

Responsibilities

• Outreach: Proactively generate revenue through relationship-based client outreach while achieving sales goals.
• Deliver gracious, highly personalized service to new, current, and previous clients.
• Recommend wines with care and expertise based on individual client preferences, purchase history, collecting interests, and prior engagement.
• Participate in outreach sales team meetings.
• Database management: Enter sales orders into Commerce7, ensuring orders are complete and accurate.
• Maintain an up-to-date consumer database, including credit card information and billing/shipping addresses.
• Set follow-up tasks and note customers’ preferences, purchasing habits, and other sales opportunities.
• Wine shipments, delivery, and inventory: Coordinate with Phelps Preferred Team for shipping information and order issues.
• Monitor progress of orders through the fulfillment portal.
• Manage returned orders promptly and accurately through resolution.
• Guest communication: Respond promptly to calls, texts, and emails regarding direct sales orders.
• Investigate and follow up on customer order concerns.
• Maintain knowledge of the Phelps Vineyards story and wines to provide customized recommendations.
• Communicate with warmth, discretion, and polish in line with the brand voice.
• Provide wine pairing, serving, and storage guidance.
• Deliver elevated, luxury-level service across client interactions.
• Represent the brand as a polished ambassador.
• Support membership coordination and client inquiries under the Membership Manager.
• Educate customers on Phelps Preferred opportunities and benefits.
• Provide administrative assistance when needed.

Skills

Telephone sales

Clienteling

Luxury hospitality

Premium wine knowledge

Excellent communication

CRM proficiency

Detail-oriented

Tools

Commerce7

RedChirp

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

Joseph Phelps Vineyards seeks a Client Engagement Specialist to cultivate meaningful, long-term relationships with clients and members while supporting direct-to-consumer sales through thoughtful, personalized engagement. The role serves as a primary contact, delivering exceptional service that reflects the luxury wine experience.

You will proactively connect with clients via phone, email, SMS and other channels to recommend wines and experiences, build loyalty, and drive sales while maintaining