Account Manager

Vinfolio; Napa (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Commission and competitive pay

Paid time off

Medical, dental and vision benefits

Disability and life insurance

401(k)

Job summary

Vinfolio, part of the FINE+RARE Group, hires a Private Client Account Manager to nurture and expand relationships with private clients across fine wine and spirits. You will support offer planning, respond to client requirements, and coordinate orders while building your own portfolio within the Sales team.

This role blends client service with commercial development to retain clients and grow portfolio value.

Qualifications

• Previous sales or client-facing experience, ideally within fine wine, luxury goods or another relationship-led environment.
• Ability to work towards and deliver commercial or sales targets.
• Strong relationship-building, communication and collaboration skills.
• Commercially minded, proactive and motivated to develop client relationships.
• Comfortable using CRM systems and working with sales data; HubSpot/Power BI/Excel experience would be advantageous.
• Strong attention to detail, organisation and problem-solving skills.
• Thrives in a fast-paced, sales-focused environment.
• Strong interest in fine wine and spirits with willingness to develop product knowledge.
• WSET Level 3 or equivalent knowledge is advantageous.
• Positive learning mindset with focus on development and continuous improvement.

Responsibilities

• Execute client offers and sales activity in line with priorities.
• Support onboarding and ongoing management of key accounts.
• Build strong client relationships and provide informed recommendations.
• Own assigned client relationships focusing on retention and growth.
• Maintain proactive communication on offers, orders, deliveries and service needs.
• Resolve client queries and issues; escalate when needed.
• Keep client and sales data updated in CRM and reporting systems.
• Support profiling and segmentation to tailor engagement and offers.
• Collaborate with Sales, Brand, Logistics and Customer Experience for a seamless client experience.
• Act as Vinfolio ambassador with strong product knowledge and service standards.

Skills

Relationship-building

Sales targets

Communication

Collaboration

Detail orientation

Problem solving

Fast-paced environment

Wine/spirits interest

Education

WSET Level 3 (desirable)

Tools

HubSpot

Power BI

Excel

Job description

Vinfolio, part of the FINE+RARE Group, is a leading fine wine and spirits business combining deep market expertise with technology, data and a global marketplace.

We connect collectors with some of the world’s rarest and most sought-after wines and spirits through our e-commerce, portfolio management, storage and logistics services. Across the Group, we manage more than $750 million in client assets and have operations spanning the U.S., UK, Europe and Asia.

About the role

As a Private Client Account Manager, you will support and develop relationships with Vinfolio’s private clients, providing knowledgeable advice and exceptional service throughout their fine wine journey.

Working as part of the Sales team, you will support offer planning and execution, respond to client requirements and coordinate order and fulfilment needs, while building and managing your own portfolio of client relationships.

The role combines client service with commercial development, with a focus on client retention, reactivation and portfolio growth, alongside delivering a consistently high-quality Vinfolio

experience.

This is a great opportunity for someone looking to build a career in fine wine sales, with the opportunity to develop their product knowledge, commercial skills and client portfolio over time.

Responsibilities

• Execute client offers and sales activity in line with agreed priorities.
• Support the onboarding and ongoing management of key accounts.
• Build strong client relationships, providing informed recommendations and guidance across fine wine.
• Take ownership of assigned client relationships, with a focus on retention, reactivation and growing client activity and portfolio value.
• Maintain proactive communication with clients regarding offers, orders, deliveries and service requirements.
• Take ownership of client queries and issues through to resolution, escalating where appropriate.
• Maintain accurate client and sales information within CRM and reporting systems.
• Support customer profiling and segmentation to tailor client engagement and offers.
• Work collaboratively across Sales, Brand, Logistics and Customer Experience to deliver a seamless client experience.
• Act as an ambassador for Vinfolio, maintaining strong product knowledge and service standards.

Skills + Experience

• Previous sales or client-facing experience, ideally within fine wine, luxury goods or another relationship-led environment.
• Ability to work towards and deliver commercial or sales targets.
• Strong relationship-building, communication and collaboration skills.
• Commercially minded, proactive and motivated to develop client relationships.
• Comfortable using CRM systems and working with sales data; experience with HubSpot, Power BI or Excel would be advantageous.
• Strong attention to detail, organisation and problem-solving skills.
• Ability to thrive in a fast-paced, sales-focused environment.
• Strong interest in fine wine and spirits, with good product knowledge or a willingness to develop this further.
• WSET Level 3, working towards this, or equivalent industry knowledge would be advantageous.
• Positive learning mindset with a strong focus on development and continuous improvement.

Why work for us?

• Competitive hourly rate, plus commission
• Paid time off
• Medical, dental and vision benefits
• Disability and life insurance
• 401(k)
• A dynamic and collaborative working environment