Private Bank Service Specialist III

0101 The Huntington National Bank; Birmingham (AL); Hybrid; USD 52,000 - 76,000; Full time

Job summary

The Huntington National Bank is seeking a Private Bank Service Specialist III to support day-to-day client interactions, documentation, and servicing of high-net-worth relationships. You will partner with Wealth Advisors to deliver premier service and maintain in-depth knowledge of products and policies.

Responsibilities include training others, resolving complex issues, managing risk, and preparing reports while communicating with clients, officers, attorneys, and banks.

Qualifications

• High School Diploma, GED or equivalent education
• 2 years customer service experience in banking or Wealth & Investment Financial Services experience
• Notary public required when supporting Wealth Advisor Role

Responsibilities

• Assists with or leads special projects, as requested by manager and partners.
• Assists in training new and existing service specialists.
• Acts as a key resource and mentor for other Service Specialists across the footprint.
• Helps resolve complex support issues within the Region.
• Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements.
• Participate in identifying issues of concern and keeping department management informed as needed.
• Provides administrative support for one or more high-end advisor and is responsible for the day-to-day activities and interaction between the client and Huntington, in terms of the establishment, documentation, maintenance and servicing of the relationship.
• Maintains an effective rapport with clients and Huntington personnel.
• Services customers by providing detailed information on specific accounts and disbursing funds as appropriate.
• Responsible for identifying, researching, analyzing and resolving complex problems with accounts.
• Makes routine decisions in the absence of an officer.
• Advise and counsel clients on bank products and services.
• Assists the Advisor(s) by processing and maintaining accurate and complete documentation.
• May attend meetings and presentations independently or with an officer.
• Compiles information from a variety of sources to prepare various reports.
• Communicates information by composing memos and correspondence to clients, officers, attorneys, agencies and others.
• Maintains up to date knowledge and may train others on products, services, Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication skills

Education

Bachelor's degree

Notary public

Tools

Microsoft Office

Job description

Description Summary: The Private Bank Service Specialist III, as part of Huntington Private Bank, is responsible for the day-to-day activities and interaction between the client and Huntington Bank in terms of establishment of documentation, maintenance, and servicing of the relationship. Partners with one or more Wealth Advisors to support the sales process and deliver exceptional service to high-net worth clients. The Service Specialist III is also responsible for maintaining a detailed level of knowledge of products and services to provide Service Excellence for our clients. The Service Specialist III will maintain focus and awareness of identifying, assessing, and managing risk and adhering to policies and procedures. Service coverage for multiple practices (Private Banking, Trust, & Investment Management).

Duties and Responsibilities:

• Assists with or leads special projects, as requested by manager and partners.
• Assists in training new and existing service specialists.
• Acts as a key resource and mentor for other Service Specialists across the footprint.
• Helps resolve complex support issues within the Region.
• Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements.
• Participate in identifying issues of concern and keeping department management informed as needed.
• Provides administrative support for one or more high-end advisor and is responsible for the day-to-day activities and interaction between the client and Huntington, in terms of the establishment, documentation, maintenance and servicing of the relationship.
• Maintains an effective rapport with clients and Huntington personnel.
• Services customers by providing detailed information on specific accounts and disbursing funds as appropriate.
• Responsible for identifying, researching, analyzing and resolving complex problems with accounts.
• Makes routine decisions in the absence of an officer.
• Advise and counsel clients on bank products and services.
• Assists the Advisor(s) by processing and maintaining accurate and complete documentation.
• May attend meetings and presentations independently or with an officer.
• Compiles information from a variety of sources to prepare various reports.
• Communicates information by composing memos and correspondence to clients, officers, attorneys, agencies and others.
• Maintains up to date knowledge and may train others on products, services, Performs other duties as assigned.

Basic Qualifications: High School Diploma, GED or equivalent education 2 years customer service experience in banking or Wealth & Investment Financial Services experience Notary public Required when supporting Wealth Advisor Role: Microsoft suite proficient

Preferred Qualifications: Bachelor's degree Strong Interpersonal skills Excellent Customer Service, highly motivated, focused and goal oriented. Strong organizational skills with attention to detail, planning and follow-up. Strong written and verbal communication skills, including professional grammar and demeanor. Ability to work in fast paced environment with strict deadlines. Is able to work independently. Administrative experience with financial services industry preferred. Strong knowledge of Huntington applications

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No

Workplace Type: Office

Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way you save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

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