Treasury Management Service Specialist I

Huntington Bank; Tupelo (MS); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Huntington Bank seeks a Treasury Management Service Specialist I to provide onboarding, maintenance, and day-to-day service support for Business Banking clients. You will assist with standard treasury onboarding, product maintenance, and client training on treasury platforms to enable smooth adoption and accurate implementations.

You will collaborate with Relationship Managers, Treasury Sales, Operations, and Product teams to resolve routine issues, ensure compliance, and deliver timely service

Qualifications

• Bachelor’s Degree and 1+ years of experience in banking operations, treasury support, or related client service role.
• Experience supporting Business Banking or Commercial Banking clients is preferred.
• Familiarity with NACHA file formats and basic fraud prevention tools.

Responsibilities

• Facilitate onboarding of new customers, gather documentation, and ensure compliance.
• Execute standard treasury onboarding, implementation, and product maintenance for business clients.
• Coordinate activities including ACH files, Positive Pay, and BAI reporting; provide client training on treasury platforms.

Skills

Banking operations

Treasury support

Client service

Education

Bachelor's Degree

Tools

NACHA formats

Treasury platforms

ACH

Job description

Description Summary

The Treasury Management Service Specialist I provides onboarding, maintenance, and day‑to‑day service support for Business Banking clients. This role supports clients with core to moderately complex treasury needs, is designed as the foundational entry point into the Treasury Management Service Specialist career path, and focuses on executing standard implementations, supporting client adoption, and resolving routing service issues while building the skills required to progress into more complex treasury work. The TM Service Specialist partners with Relationship Managers, Treasury Sales, Operations, and Product teams to deliver accurate implementations, timely service, and a positive client experience.

Duties and Responsibilities

Client Onboarding & Implementation

Responsible for facilitating the opening of new customer accounts by gathering and reviewing required documentation, ensuring compliance with internal policies and regulatory requirements, and providing accurate and timely service. Execute standard treasury onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go‑live readiness. Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements. Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions Schedule, coordinate, and deliver client training on treasury platforms, payment workflows, and foundational fraud‑prevention tools. May support checking and savings account opening activities, including identity verification, documentation review, and account setup in compliance with KYC/AML requirements. Ensure accurate data management, effective communication with clients and internal partners, and efficient onboarding that balances risk controls with a positive client experience.

Product & Service Support

Serve as first‑level support for core treasury management solutions. Research and resolve routine onboarding, maintenance, or servicing issues within established procedures and SLAs. Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning. Support the full product lifecycle from implementation through service activation, and stabilization. Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with clients, cross‑functional partners, and key stakeholders. Proactively resolve customer issues while building and maintaining positive client relationships. Identify and elevate non‑standard requests, complex issues, or higher‑risk items to TM Service SpecialistII or service partners as appropriate.

Risk Management & Compliance

Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services. Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud‑prevention tools, and documentation standards. Identify, assess, and elevate operational or client risk issues in accordance with policy. Ensure implementations and service activities are audit‑ready and properly documented. Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.

Process Improvement & Collaboration

Maintain accurate onboarding and service documentation, checklists, and case notes. Identify basic process gaps or improvements and provide feedback to improve onboarding efficiency and client service quality. Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations. Performs other duties as assigned.

Basic Qualifications

• Bachelor’s Degree 1+ years of experience in banking operations, treasury support, or a related client service role.
• 1+ years of account opening experience

Preferred Qualifications

• Experience supporting Business Banking or Commercial Banking clients.
• Familiarity with NACHA file formats and basic fraud prevention tools.
• Experience with treasury and banking platforms supporting ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking portals.
• Demonstrated ability to collaborate across functions and contribute to process improvement initiatives in a fast growing specialty business.
• Demonstrated attention to detail and commitment to delivering high‑quality, customer‑focused client service.

Exempt Status

(Yes = not eligible for overtime pay) (No = eligible for overtime pay) No

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Immigration Sponsorship

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

Compensation Range

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Equal Opportunity Employer

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice

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Welcome to Huntington

At Huntington, we look out for people. From reinventing banking with game‑changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way we save money, our actions can have a huge impact. Our colleagues look out for people with a Can‑Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout