Private Bank Market Leader - Client Experience & Growth

Bank of America; Illinois; On-site; USD 125,000 - 172,000; Full time

Job summary

Bank of America is seeking a Senior Private Bank Market Leader to drive the local market strategy, grow client relationships and lead a high-performing team in the United States. This role focuses on delivering exceptional client service, risk management and operational excellence across all lines of business.

You will collaborate with market leadership to execute the business plan, develop associates, and ensure scorecard goals are met.

Qualifications

• Minimum of 5 years’ experience in the financial services
• Private Bank experience required
• Well versed in Private Bank capabilities and solutions, industry service practices and trends, online/mobile environment
• Thorough knowledge of Private Bank/fiduciary client and risk/oversight functions and products
• Understanding of business strategy
• Experience managing a team provides inspection, coaching and feedback to motivate, differentiate and improve performance
• Synthesizes information effectively to create compelling presentations/documents (strong PowerPoint and Excel capabilities)
• Communicates clearly and concisely, both verbally and in writing
• Collaborates effectively with peers and partners
• Strong skill set in negotiation, influencing and conflict management
• Ability to build team culture; is collaborative and inclusive
• Ability to function in a high paced environment
• Multi-tasking skills

Responsibilities

• Enhances the client experience by overseeing the timely resolution of client service issues, drives client satisfaction goals by training, coaching, and establishing exceptional service standards for the team
• Collaborates with market leadership to help create and implement the local market business plan by establishing strategies to drive growth and meet scorecard goals
• Develops, sources, trains, and shapes associates for advancement into other roles, develops future leaders while establishing service and quality expectations within the team
• Drives business outcomes and delivers strong results by prioritizing, inspecting and delegating teamwork that drives process efficiency and execution across all lines of business
• Models and implements risk management and encourages associates to identify, debate, and upscale issues

Skills

Business Acumen

Business Operations Management

Coaching

Customer and Client Focus

Reporting

Attention to Detail

Business Process Analysis

Continuous Improvement

Customer Service Management

Talent Development

Drives Engagement

Hiring and Onboarding

Issue Management

Process Management

Risk Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Senior Private Bank Market Leader to drive the local market strategy, grow client relationships and lead a high-performing team in the United States. This role focuses on delivering exceptional client service, risk management and operational excellence across all lines of business.

You will collaborate with market leadership to execute the business plan, develop associates, and ensure scorecard goals are met.