Privacy and Records Associate

denver; Denver (CO); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Pension plan

457B Retirement Plan

PTO 140 hours in first year

Paid holidays

Health/Vision/Dental benefits

Job summary

Denver Human Services seeks a flexible Privacy and Records Associate to protect client information, manage records requests, and support privacy compliance across programs. The role emphasizes accuracy, confidentiality, and collaboration with the Records Team.

You will review data loss prevention, redact records, assist with breaches, and develop training on AI privacy challenges while ensuring alignment with federal, state, and local regulations.

Qualifications

• Education requirement: Graduation from high school.

Responsibilities

• Review data loss prevention program for breaches in emails, USBs, and AI programs.
• Process records requests, to include researching internal and state systems, and apply appropriate redactions prior to release.
• Assist in mitigating breaches of client data through investigations, reporting, and documentation.
• Assist in Civil Rights issues (Language Access, Title I and II issues and complaints, and ADA accommodations) through collaborative information gathering, evidence review, documentation, and drafting correspondence.
• Review information sharing agreements and contracts for privacy language and BAA applicability.
• Criminal justice information systems (CJIS) training, logging, fingerprinting, and compliance review.
• Legal and statutory review for program compliance and information sharing.
• Serve as additional data steward for agency technology services requests.
• Develop training for Artificial Intelligence and other emerging privacy challenges.
• Develop program specific training for various federal, state, and locally administered programs.
• Provide coverage for the two-person Privacy Team at the satellite offices and during absences.
• Manage distribution lists and network drive permissions.
• This position will also work with the Records Team to:
• Assist leadership with developing or modifying work plans, methods, and procedures, and work schedules to provide adequate staff coverage.
• Follow Federal, State, and City regulations regarding records retention and destruction.
• Collect and compile data for reports and analysis of operations.
• Resolve problems encountered during daily operations and determine appropriate solutions.
• Contribute performance feedback, and provide information to inform the formal performance evaluation.
• Innovate and implement lean strategies to improve efficiency and impact of the team.
• Perform other related duties as assigned

Skills

Detail-oriented

Records requests

Confidentiality

Procedural compliance

Teamwork planning

Lean Six Sigma

Education

High school diploma

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $23.89 - $29.86/hour.

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

Who We Are & What You'll Do

At Denver Human Services (DHS) , we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

The Performance Improvement and Accountability Division (PIAD) of Denver Human Services is seeking a flexible, adaptable, and detail-oriented individual to serve as a Privacy and Records Associate.

Specifically, as a Privacy and Records Associate you will:

• Review data loss prevention program for breaches in emails, USB's, and AI programs
• Process records requests, to include researching internal and state systems, and apply appropriate redactions prior to release
• Assist in mitigating breaches of client data through investigations, reporting, and documentation
• Assist in Civil Rights issues (Language Access, Title I and II issues and complaints, and ADA accommodations) through collaborative information gathering, evidence review, documentation, and drafting correspondence
• Review information sharing agreements and contracts for privacy language and BAA applicability
• Criminal justice information systems (CJIS) training, logging, fingerprinting, and compliance review
• Legal and statutory review for program compliance and information sharing
• Serve as additional data steward for agency technology services requests
• Develop training for Artificial Intelligence and other emerging privacy challenges
• Develop program specific training for various federal, state, and locally administered programs
• Provide coverage for the two-person Privacy Team at the satellite offices and during absences
• Manage distribution lists and network drive permissions

This position will also work with the Records Team to:

• Assist leadership with developing or modifying work plans, methods, and procedures, and work schedules to provide adequate staff coverage
• Follow Federal, State, and City regulations regarding records retention and destruction
• Collect and compile data for reports and analysis of operations
• Resolve problems encountered during daily operations and determine appropriate solutions
• Contribute performance feedback, and provide information to inform the formal performance evaluation
• Innovate and implement lean strategies to improve efficiency and impact of the team
• Perform other related duties as assigned

What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Exceptionally detail‑oriented, with a strong ability to perform accurate QA on records redactions and documentation
• Experienced supporting records requests, coordinating with managers, and maintaining high standards of confidentiality
• Familiar with records destruction processes and able to support procedural compliance and tracking
• Capable of assisting with teamwork plans, workflows, and scheduling
• Focus on enhancing efficiency and supporting smooth daily operations across records and privacy functions
• Committed to maintaining optimal team performance and contributing to a positive, productive work environment
• Knowledgeable in process improvement principles; Lean Six Sigma Green Belt or higher is preferred

Required Minimum Qualifications

Education requirement: Graduation from high sch