Printer Technician

Insight Global; California (MO); On-site; USD 45,000 - 75,000; Full time

Job summary

Insight Global is seeking an OSA Level I Technician for a 2-year onsite contract across the United States. Responsibilities include replacing toner, managing consumables, assisting end users with device functionality, and coordinating with HP for software-branded support.

You will monitor systems, perform installations and configurations, respond to inquiries, and help improve operational processes while maintaining data confidentiality and adhering to change management practices.

Qualifications

• Proven ability to troubleshoot and resolve technical issues in a customer-facing environment.
• Experience in maintenance, quality, or technical support roles.
• Ability to work onsite and coordinate with vendor teams.

Responsibilities

• Replace toner, consumables, and paper and ensure adequate supplies at customer sites.
• Assist end users with device functionality and coordinate with HP for SW-branded support.
• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software.
• Identify incident trends and escalation issues within established timeframes and processes.
• Conduct routine installations and configurations and assemble and integrate systems according to standard procedures.
• Respond to service, product, technical, and customer inquiries to ensure high customer satisfaction.
• Execute approved change management activities while adhering to incident, change, and problem management processes.
• Meet daily production goals and contribute to process improvements globally.

Education

High School Diploma, GED, Higher Secondary Education, or equivalent work experience

Typically 2-5 years of related experience in maintenance, quality, technical support, or a related field

Demonstrated ability to troubleshoot and resolve technical issues in a customer-facing environment

Job description

2 year contract

Fully onsite

OSA Level I Responsibilities

• Replace toner, consumables, and paper.


• Ensure adequate consumables are available at customer sites.


• Assist end users with device functionality.


• Coordinate with HP for SW-branded support.


• Report customer dissatisfaction to the CSM/SDM.


• Assist with collection of device usage pages as needed.


• Swap out devices with available spares as needed.

Core Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms using established protocols.


• Identify incident trends and escalation issues within established timeframes and processes.


• Conduct routine installations and configurations and assemble and integrate systems/products according to standard procedures.


• Respond to service, product, technical, and customer-related inquiries to ensure a high level of customer satisfaction.


• Execute approved and documented change management activities while adhering to incident, change, and problem management processes.


• Meet daily production goals and consistently exceed contract-required response times.


• Align work with business strategy and collaborate with teams to improve operational effectiveness and standardize processes globally.


• Adhere to established standards, maintain data confidentiality, and support business process execution using sound judgment.


• Complete process-oriented assignments, share technical knowledge, and support department-level operational plans.


• Identify and solve a variety of operational and technical issues while completing tasks with minimal supervision and proactive planning.

Education & Experience

• High School Diploma, GED, Higher Secondary Education, or equivalent work experience.


• Typically 2-5 years of related experience in maintenance, quality, technical support, or a related field.


• Demonstrated ability to troubleshoot and resolve technical issues in a customer-facing environment.