Printer Field Technician — On-Site Installations & Support

Velocity; Portland (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO & Paid Holidays

401K with Employer Match

Company provided Life Insurance

Short/Long-Term Disability

Job summary

Velocity is seeking a Certified Printer Field Technician to join our team. This role combines hands-on printer service and repair with field installation responsibilities across regional and national locations.

You will diagnose, repair, install, and maintain wide format printers, kiosks, and related photo center technologies, traveling as required. The ideal candidate excels at troubleshooting under pressure, delivers exceptional customer service, and can manage field assignments independently

Qualifications

• Minimum High School Diploma/GED.
• Minimum 2 years of experience in printer service/repair (inkjet and dye-sublimation required).
• Minimum 2 years in field services, installation, or similar technical background.
• Strong troubleshooting, critical thinking, and customer service skills.
• Familiarity with basic hand tools.
• Ability to work independently and in a team.
• Valid driver’s license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening.
• Able to obtain certifications required for aerial lifts.
• Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Responsibilities

• Diagnose, repair, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, kiosks, controllers, and sublimation technologies.
• Install, service, and maintain telecommunications and equipment infrastructure at customer locations.
• Ensure job sites operate to both company and customer standards.
• Professionally communicate and interact with store personnel, customers, and internal support teams.
• Troubleshoot and resolve device and equipment issues efficiently under deadlines.
• Manage and direct helper technicians, ensuring adherence to processes and safety standards.
• Maintain accurate service records, documentation, and timely expense reports.
• Travel frequently (regional and national as required) and adapt to scheduling demands, including nights and weekends.
• Uphold company standards for professionalism, safety, and compliance at all times.

Skills

Customer service orientation

Teamwork

Multi-tasking

Critical thinking

Scheduling flexibility

Instruction following

Education

High School Diploma or GED

Tools

Basic hand tools

Job description

Velocity is seeking a Certified Printer Field Technician to join our team. This role combines hands-on printer service and repair with field installation responsibilities across regional and national locations.

You will diagnose, repair, install, and maintain wide format printers, kiosks, and related photo center technologies, traveling as required. The ideal candidate excels at troubleshooting under pressure, delivers exceptional customer service, and can manage field assignments independently