Digital Printing Field Technician: Install, Train & Repair

Durst-Image-Technology-US; Fishers (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401k with match

Medical/dental/vision coverage

Life insurance

Disability coverage

Overtime

Job summary

Durst Image Technology US LLC is seeking a Field Service Technician to install and service all printers, ensuring customer delight. You will train customers, diagnose issues, and provide remote or in-field support while supporting sales and service teams across the USA and Canada.

The role requires heavy mechanical/electrical troubleshooting, willingness to travel, and excellent communication. Training at headquarters and in the field is included.

Qualifications

• Heavy, industrial equipment maintenance knowledge/experience.
• Installation/support experience onsite as field tech/engineer.
• Willingness to travel up to 75% of the time throughout USA and Canada, with weekend work.
• Excellent communication and customer service skills.
• Strong mechanical aptitude and good dexterity.
• Strong electrical and electronic troubleshooting skills.
• Proficient computer skills.
• English proficiency.
• Background checks required.

Responsibilities

• Ensure all printers are properly installed and operational.
• Train Vanguard customers on how to operate our printers.
• Diagnose, repair and solve issues with our printers via remote support or onsite service.
• Support sales activities by passing information/opportunities to Sales
• Provide remote support for our customer service 1-800 line.
• Communicate effectively with all stakeholders to direct activities that support and deliver on our commitments.
• Document/Record service calls including materials and resolutions in Salesforce system.

Skills

Heavy equipment maintenance

Onsite installation

Travel up to 75%

Customer service

Mechanical aptitude

Electrical troubleshooting

Computer skills

Valid driver license

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Durst Image Technology US LLC is seeking a Field Service Technician to install and service all printers, ensuring customer delight. You will train customers, diagnose issues, and provide remote or in-field support while supporting sales and service teams across the USA and Canada.

The role requires heavy mechanical/electrical troubleshooting, willingness to travel, and excellent communication. Training at headquarters and in the field is included.