Printer Administrator

Ascendion; San Francisco, Northern (CA, KY); Hybrid; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

5 personal days accrued each calendar

10–15 days of paid vacation time

6 paid holidays and 1 floating holiday

Ascendion Learning Management System

Job summary

Ascendion in San Francisco, CA is seeking a hands-on Printer Administrator to support printer operations at customer sites. You will troubleshoot hardware, perform installations, manage consumables, and provide end-user assistance. The position offers growth within a digital engineering solutions company with comprehensive benefits.

Join a team that delivers cutting-edge printing support for enterprise clients, with opportunities to advance in a fast-paced, customer-focused environment.

Qualifications

• 2–5 years of related experience preferred.
• Experience with printer, hardware, field service, or technical support.
• Experience troubleshooting printers or other hardware.
• Familiarity with toner, paper, and printer consumables.
• Ability to work independently and interact professionally with end users/customers.

Responsibilities

• Troubleshoot and resolve basic printer and hardware issues.
• Clear paper jams and replace toner, paper, and other consumables.
• Assist end users with printer functionality and common issues.
• Perform routine printer installations and configurations.
• Swap printers/devices with spare units as needed.
• Collect printer usage/page counts when required.
• Maintain customer service standards and meet required response times.

Skills

Printer troubleshooting

Hardware support

Field service

End-user support

Independent work

Job description

San Francisco, California, US Yesterday

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

Job Title: Printer Administrator

We are looking for a hands-on Printer Administrator to support printer operations at customer sites. This role will focus on basic printer troubleshooting, break-fix support, consumables and inventory management, device replacement, and end-user assistance. The ideal candidate has experience working with printers, hardware, field service, or technical support.

Key Responsibilities

• Troubleshoot and resolve basic printer and hardware issues.
• Clear paper jams and replace toner, paper, and other consumables.
• Assist end users with printer functionality and common issues.
• Perform routine printer installations and configurations.
• Swap printers/devices with spare units as needed.
• Collect printer usage/page counts when required.
• Maintain customer service standards and meet required response times.

Minimum Qualifications

• 2–5 years of related experience preferred.
• Experience with printer, hardware, field service, or technical support.
• Experience troubleshooting printers or other hardware.
• Familiarity with toner, paper, and printer consumables.
• Ability to work independently and interact professionally with end users/customers.

Desired Qualifications

• Experience with printer break-fix support.
• Experience with printer installation and configuration.
• Experience supporting multifunction printers (MFPs).
• Strong customer service and troubleshooting skills.

Salary Range: The salary for this position is between $58,280 – $62,400 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, long-term disability insurance, short-term disability insurance, 5 personal days accrued each calendar year, 10–15 days of paid vacation time, 6 paid holidays and 1 floating holiday per calendar year, Ascendion Learning Management System.

Preferred Skills

Safety Management Safety Management Safety Management

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.

Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.