Print Solutions Lead - Team Coach & Customer Growth

Staples, Inc.; Bel Air (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Full-time hours

Paid time off

Career development

Bonus plan

401(k) with match

Health insurance

Employee discounts

Retail discounts

Job summary

Staples, Inc. is looking for Print Supervisors to direct a team in driving results for key metrics by selling and providing total print solutions for customers to help them achieve their print and marketing goals. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture.

Hiring immediately. You will lead and develop a team committed to operational excellence, coach associates in exceptional service and consultative selling, and

Qualifications

• Flexibility to work a store-based schedule.
• Experience directing a team and managing multiple priorities.
• Basic computer skills including Word, email, and file handling.

Responsibilities

• Connect with customers and build relationships to provide creative print solutions.
• Drive customer satisfaction by focusing on engagement and quality.
• Coach associates in exceptional service, consultative selling, and total solutions.
• Lead and develop a team committed to operational excellence in driving profitable sales and margin.
• Consult with customers, ask open-ended questions to offer options and deliver total print solutions.
• Leverage Salesforce.com to manage customers through in-store engagement and proactive outreach.
• Be flexible to perform other duties as assigned.

Skills

Team leadership

Customer service

Sales consultative

Microsoft Word

Salesforce.com

Tools

Salesforce.com

Microsoft Word

Job description

Staples, Inc. is looking for Print Supervisors to direct a team in driving results for key metrics by selling and providing total print solutions for customers to help them achieve their print and marketing goals. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture.

Hiring immediately. You will lead and develop a team committed to operational excellence, coach associates in exceptional service and consultative selling, and