Print & Sign Support Specialist – Customer Focused

Sir Speedy, Winston-Salem/High Point NC; High Point (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Sir Speedy Winston-Salem/High Point NC is seeking a Customer Support Specialist who is organized, detail oriented, and committed to excellent service. You will greet customers, collect information for estimates, answer calls, and help resolve issues quickly while collaborating with a production team.

Ideal candidates have experience in the print/sign industry and strong communication skills. This role offers advancement opportunities and a benefits package including health insurance, 401(k) with

Qualifications

• Background in the print/sign industry.
• Experience in customer service.
• Strong communication and the ability to ask questions and admit mistakes.
• Ability to work under deadlines in a fast-paced environment.

Responsibilities

• Greet customers and gather information for estimating.
• Answer and direct calls according to company procedures.
• Handle routine questions and customer requests.
• Address customer complaints and facilitate quick resolutions.
• Serve customers at the front counter and process orders in a timely manner.
• Utilize the computerized pricing/estimating program.
• Collaborate with production team and support from a national network.

Skills

Customer Service experience

Communication skills

Organizational skills

Multi-tasking

Tools

Printer’s Plan

PrintSmith

Job description

Sir Speedy Winston-Salem/High Point NC is seeking a Customer Support Specialist who is organized, detail oriented, and committed to excellent service. You will greet customers, collect information for estimates, answer calls, and help resolve issues quickly while collaborating with a production team.

Ideal candidates have experience in the print/sign industry and strong communication skills. This role offers advancement opportunities and a benefits package including health insurance, 401(k) with