Store Consultant: Printing, Signs & Shipping Expert

FedEx; Cincinnati (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

FedEx Office in Cincinnati, OH is seeking a Store Consultant who delivers a positive customer experience by using consultative skills to understand individual needs and offer solutions. You will take orders, provide pricing, coordinate in-store tasks, and recommend FedEx Office products and services.

The role requires standing for the shift, handling multiple tasks, operating printing and shipping equipment, and maintaining a safe, clean store while delivering outstanding service.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to understand each customer's individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.

Skills

Excellent verbal and written commu n?

Education

High school diploma or equivalent education

Job description

FedEx Office in Cincinnati, OH is seeking a Store Consultant who delivers a positive customer experience by using consultative skills to understand individual needs and offer solutions. You will take orders, provide pricing, coordinate in-store tasks, and recommend FedEx Office products and services.

The role requires standing for the shift, handling multiple tasks, operating printing and shipping equipment, and maintaining a safe, clean store while delivering outstanding service.