Print Service Coordinator

The Millennium Group; Summit (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Print Coordinator to manage print production operations and deliver exceptional client experiences. This role involves project management, equipment operation, and customer service to ensure timely and high-quality delivery of printing services. Join a dynamic team focused on innovative print solutions and enjoy opportunities for growth in a collaborative environment. With competitive compensation and a comprehensive benefits package, this position is perfect for motivated individuals looking to make a meaningful impact in the industry.

Benefits

Opportunities for Growth

Cross-training

Competitive Compensation

Comprehensive Benefits Package

Qualifications

• 2-5 years of experience in print/mailroom services or office services preferred.
• Strong knowledge of printing equipment, software, and finishing processes.

Responsibilities

• Serve as Project Manager for the delivery of print work to off-site production facilities.
• Provide exceptional customer service using consultative techniques to recommend solutions.

Skills

Customer Service

Project Management

Communication Skills

Attention to Detail

Problem Solving

Education

High School Diploma or GED

Tools

PageDNA

Microsoft Office

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Position Overview:

We are seeking an experienced and customer-focused Print Coordinator to manage print production operations and deliver an outstanding client experience. This position serves as a key point of contact for internal stakeholders, coordinates the production and delivery of complex print jobs to off-site facilities, and supports both onsite operations and customer education through the PageDNA platform.This role combines project management, production workflow, equipment operation, and customer service to ensure timely, high-quality delivery of printing services.

Key Responsibilities:

• Serve as Project Manager for the delivery of print work to off-site production facilities.
• Act as the primary liaison between internal VIPs, the client, and production teams.
• Lead the implementation and ongoing support of PageDNA, the electronic job submission tool.
• Train client staff on the use of PageDNA and develop associated training materials.
• Coordinate and process complex customer orders, ensuring pricing, product selection, and delivery meet expectations.
• Operate printing, copying, binding, and finishing equipment as required.
• Manage the print production schedule, monitor output quality, and ensure timely delivery.
• Provide exceptional customer service using consultative techniques to recommend solutions.
• Resolve customer issues quickly and ensure satisfaction.
• Ensure all financial transactions are processed through the POS system and handle monthly client billing.
• Track materials usage, supplies, and equipment functionality; coordinate maintenance when needed.
• Uphold safety, confidentiality, and security standards across all printing operations.
• Generate and analyze reports related to billing, job activity, and cost savings.
• Maintain a clean and organized work environment and follow company policies and procedures.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or GED required.
• 2-5 years of experience in print/mailroom services or office services preferred.
• Strong knowledge of printing equipment, software, and finishing processes.
• 1-3 years of experience with Microsoft Office (Word, Excel, Outlook).
• Experience with PageDNA or similar electronic job submission tools highly preferred.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple complex projects and prioritize tasks.
• Strong customer service mindset with a proactive, solutions-focused attitude.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Must be able to lift up to 50 lbs and operate mail/hand carts as needed.

Why Join Us?

• Be part of a dynamic team with opportunities for growth and cross-training.
• Lead innovative print solutions in a collaborative, customer-first environment.
• Competitive compensation and comprehensive benefits package.