Print Service Coordinator

The Millennium Group (TMG); Summit (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Print Coordinator, where you'll manage print production operations and enhance client experiences. This role combines project management, customer service, and technical skills to ensure high-quality delivery of printing services. You'll be the key point of contact for internal stakeholders and clients, leading the implementation of innovative solutions through the PageDNA platform. If you thrive in a dynamic environment and are passionate about providing exceptional service, this position offers a unique opportunity to grow and make a significant impact in a collaborative team setting.

Benefits

Opportunities for Growth

Dynamic Team Environment

Comprehensive Benefits Package

Qualifications

• 2-5 years of experience in print/mailroom services or office services preferred.
• Strong knowledge of printing equipment, software, and finishing processes.

Responsibilities

• Manage print production operations and deliver exceptional client experience.
• Coordinate complex customer orders and ensure timely delivery.

Skills

Customer Service

Project Management

Communication Skills

Problem-Solving

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Office

PageDNA

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Position Overview:

We are seeking an experienced and customer-focused Print Coordinator to manage print production operations and deliver an outstanding client experience. This position serves as a key point of contact for internal stakeholders, coordinates the production and delivery of complex print jobs to off-site facilities, and supports both onsite operations and customer education through the PageDNA platform.This role combines project management, production workflow, equipment operation, and customer service to ensure timely, high-quality delivery of printing services.

Key Responsibilities:

• Serve as Project Manager for the delivery of print work to off-site production facilities.
• Act as the primary liaison between internal VIPs, the client, and production teams.
• Lead the implementation and ongoing support of PageDNA, the electronic job submission tool.
• Train client staff on the use of PageDNA and develop associated training materials.
• Coordinate and process complex customer orders, ensuring pricing, product selection, and delivery meet expectations.
• Operate printing, copying, binding, and finishing equipment as required.
• Manage the print production schedule, monitor output quality, and ensure timely delivery.
• Provide exceptional customer service using consultative techniques to recommend solutions.
• Resolve customer issues quickly and ensure satisfaction.
• Ensure all financial transactions are processed through the POS system and handle monthly client billing.
• Track materials usage, supplies, and equipment functionality; coordinate maintenance when needed.
• Uphold safety, confidentiality, and security standards across all printing operations.
• Generate and analyze reports related to billing, job activity, and cost savings.
• Maintain a clean and organized work environment and follow company policies and procedures.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or GED required.
• 2-5 years of experience in print/mailroom services or office services preferred.
• Strong knowledge of printing equipment, software, and finishing processes.
• 1-3 years of experience with Microsoft Office (Word, Excel, Outlook).
• Experience with PageDNA or similar electronic job submission tools highly preferred.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple complex projects and prioritize tasks.
• Strong customer service mindset with a proactive, solutions-focused attitude.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Must be able to lift up to 50 lbs and operate mail/hand carts as needed.

Why Join Us?

• Be part of a dynamic team with opportunities for growth and cross-training.
• Lead innovative print solutions in a collaborative, customer-first environment.
• Competitive compensation and comprehensive benefits package.