Print Production Lead

Staples; Burbank (CA); On-site; USD 26,174 - 37,884; Full time

Job summary

A leading office supply retailer is seeking a Print Production Lead to manage the production workflow for print orders. You will produce proofs, train associates, and ensure exceptional customer service. Candidates should have strong multi-tasking skills and basic computer proficiency. This is an immediate hiring role with a flexible schedule requirement.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Manage conflict in a reasonable manner.
• Ability to engage with customers and understand their needs.

Responsibilities

• Be the primary print producer for customer print orders.
• Train and coach associates in print production.
• Drive customer satisfaction through quality service.

Skills

Multi-tasking

Attention to detail

Customer service

Basic computer skills

Cooperative teamwork

Tools

Microsoft Word

Adobe

Desktop publishing software

Job description

Overview

Print Production Lead at Staples. This role manages the production workflow for print and acts as the go-to person for machine operations and production processes. Hiring immediately.

Base pay range

$19.00/hr - $27.50/hr

Responsibilities

• Be the primary print producer as customers submit print orders in-store, online and through email
• Use print equipment, produce proofs and samples for consultation, design quick edits
• Train and coach associates to assist in print production as needed
• Create and manage production workflow, set standards and processes for the rest of the team
• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.)
• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)
• Drive customer satisfaction by assessing customers’ needs, providing exceptional customer service, and focusing on quality

Essential Skills And Experience

• Able to work a flexible schedule based on the store’s needs
• Ability to multi-task, prioritize and rank production steps for many jobs
• Attention to detail and keen eye for noticing quality issues (used throughout the print production process)
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Must be able to engage and speak to customers and understand their needs
• Ability to work cooperatively in a high paced and sometimes stressful environment
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher
• Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.