Retail Print Production Lead: Customer-Focused

Staples; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Full medical, dental and vision保险

Associate discounts on in-store and在线枪

Discounts at hundreds of retailers,餐厅和

Generous paid time off

Weekly pay

Job summary

Staples is seeking a Print Production Lead to manage the production workflow for print orders submitted in-store, online and via email. You will operate print equipment, produce proofs, and design quick edits while ensuring high-quality customer service and satisfaction.

You will train associates, create production standards, and maintain machine functionality. A flexible schedule and the ability to multi-task in a fast-paced setting are essential.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Ability to multi-task, prioritize and rank production steps for many jobs.
• Attention to detail and keen eye for noticing quality issues.
• Must be able to engage and speak to customers and understand their needs.
• Ability to work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher
• Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously.

Responsibilities

• Be the primary print producer as customers submit print orders in-store, online and through email.
• Use print equipment, produce proofs and samples for consultation, design quick edits.
• Drive customer satisfaction by assessing customers’ needs, providing exceptional customer service, and focusing on quality.
• Train and coach associates to assist in print production as needed.
• Create and manage production workflow, set standards and processes for the rest of the team.
• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.).
• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned).

Skills

Flexible schedule

Multi-tasking

Attention to detail

Customer service

Conflict management

Honesty and integrity

Desktop publishing

Microsoft Word

Adobe

Publisher

Tools

Adobe

Publisher

Microsoft Word

Job description

Staples is seeking a Print Production Lead to manage the production workflow for print orders submitted in-store, online and via email. You will operate print equipment, produce proofs, and design quick edits while ensuring high-quality customer service and satisfaction.

You will train associates, create production standards, and maintain machine functionality. A flexible schedule and the ability to multi-task in a fast-paced setting are essential.