Print & Mail Operations Leader

State of Washington; Tumwater (WA); Vor Ort; USD 120.000 - 150.000; Vollzeit

Zusammenfassung

The Department of Enterprise Services (DES) seeks a senior operations leader to oversee Customer Service, Estimating, Planning, and Farmout/Contracting. You will guide teams to ensure timely, cost-effective print and mail services while maintaining high customer satisfaction.

You will collaborate with DES Contracts and Procurement to contract with vendors, set pricing strategies, and manage spend. Strong leadership and budget acumen are essential for success.

Qualifikationen

• MUST have ten years combined education/experience in customer service, print and mail ops, planning, financial management, contract management, and program/project management.
• Five years supervisory experience (can be concurrent).
• Option 2 requires a Bachelor's Degree and five years knowledge/experience in related areas.

Aufgaben

• Oversee daily operations of Customer Service, Estimating, Planning, Farmout and Contracting.
• Lead teams to deliver high-quality print and mail services.
• Collaborate with Contracts and Procurement to establish print vendor contracts.
• Develop price recommendations through market research to align pricing with industry costs.
• Negotiate special rates when allowed and approved.

Kenntnisse

Leadership

Budget management

Contract management

Customer service

Ausbildung

Bachelor's Degree in business administration, public administration, or a related field

Jobbeschreibung

The Department of Enterprise Services (DES) seeks a senior operations leader to oversee Customer Service, Estimating, Planning, and Farmout/Contracting. You will guide teams to ensure timely, cost-effective print and mail services while maintaining high customer satisfaction.

You will collaborate with DES Contracts and Procurement to contract with vendors, set pricing strategies, and manage spend. Strong leadership and budget acumen are essential for success.