Print Customer Service Team Manager - Hybrid Leader

Veritiv; Kansas City (KS); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401k

Paid time off

Job summary

Veritiv, a leading packaging and print solutions provider, seeks a Print Customer Service Team Manager to lead a Customer Experience team in a hybrid role. You will ensure timely order processing, handle escalations, and coach staff to deliver exceptional service while collaborating with Sales, Operations, and Finance to meet customer expectations.

You will drive training, implement new processes, and monitor team performance using Veritiv tools.

Qualifications

• 1-3 years of supervisory/management experience.
• 5-10 years of related job experience.
• Excellent verbal and written communication and diplomacy skills.
• Proficient with Microsoft Office Suite.
• Ability to work without supervision; lead and influence development.
• High integrity and strong customer service orientation.
• Extensive knowledge of company products and procedures.

Responsibilities

• Manage daily activities of the Customer Experience team.
• Process orders timely and respond to inquiries regarding orders and product availability.
• Promote professional telephone and email etiquette in all communications.
• Resolve escalated issues by coordinating with Sales, Operations, Finance, and other departments.
• Coach the team on preventative steps and staff development.
• Lead, train, and discipline staff as needed; oversee appraisals and growth.
• Ensure the team uses Veritiv tools and maintain clear goals.
• Guide the team through changes and manage workload with reporting tools.
• Support recruitment and selection of new hires within the department.

Skills

Leadership

Communication

Microsoft Office

Technical skills

Decision making

Conflict management

Planning & organizing

Education

Bachelor's Degree Preferred

Job description

Veritiv, a leading packaging and print solutions provider, seeks a Print Customer Service Team Manager to lead a Customer Experience team in a hybrid role. You will ensure timely order processing, handle escalations, and coach staff to deliver exceptional service while collaborating with Sales, Operations, and Finance to meet customer expectations.

You will drive training, implement new processes, and monitor team performance using Veritiv tools.