Mailroom & Customer Service Associate

Ricoh; Hazelwood (MO); On-site; USD 52,000 - 78,000; Full time

Job summary

Ricoh in Hazelwood, Missouri, is seeking a Senior On-Site Service Specialist to support client operations and service delivery. You will operate high-volume print and copy machines, perform basic troubleshooting, and ensure client satisfaction through proactive service calls and efficient problem resolution.

The role also involves maintaining records, managing inventory and charges, assisting with reception duties, and upholding safety protocols.

Qualifications

• Minimum one year of relevant work experience.
• Proficiency in MS Office Suite.
• Strong communication skills.

Responsibilities

• Operate high-volume print/copy machines with quality and efficiency.
• Troubleshoot equipment and escalate issues promptly.
• Deliver customer service by addressing inquiries and coordinating service calls.
• Maintain records, manage inventory, and calculate service charges.
• Collaborate with team to ensure on-time delivery and support building functions.
• Assist with meeting room setups, light maintenance, and reception duties.

Skills

Communication skills

Copy job experience

Electronics basics

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Job Title: Senior On-Site Service Specialist

Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.

Roles and Responsibilities

• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
• Provide essential equipment troubleshooting and elevate technical issues promptly for resolution.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain meticulous records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.

Qualifications Must Have

• High school diploma or GED, coupled with minimum one year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Qualifications Nice to Have

• Previous experience in copy jobs or related fields.
• Basic knowledge of electronics and copier equipment repair.
• Valid driver's license with minimum auto insurance coverage.