Prinect Training & Workflow Specialist

Heidelberg Postpress Deutschland GmbH; Kennesaw (GA); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Short- and long-term disability

401(k) plan with employer match

Life insurance

Paid time off

Holidays and floating holidays

Job summary

Heidelberg USA is seeking a Prinect Application Specialist to design and deliver training programs that maximize Prinect Production software value for customers. The role blends training, workflow implementation, technical support, consulting, and sales support to drive adoption and optimization.

The ideal candidate enjoys teaching, solving complex workflow challenges, and thrives in a fast-paced customer-focused environment.

Qualifications

• Technical training experience with the ability to communicate complex software concepts clearly.
• Strong understanding of print production systems and workflow automation.
• Knowledge of print shop operations including Prepress, Pressroom, Postpress, Customer Service, and CtP environments.
• Experience implementing industry-standard prepress systems or working for a printing technology software vendor preferred.
• Graduate of a recognized Print Management program preferred.
• Excellent presentation, training, communication, and customer service skills.
• Ability to travel extensively to customer locations as needed. Up to 50% travel required.

Responsibilities

• Conduct in-person, virtual, and hybrid customer training sessions covering Prinect software modules and print production workflows.
• Configure and implement Prinect software solutions within customer environments, including advanced workflow automation and integration.
• Analyze workflow requirements and recommend solutions to improve efficiency and productivity.
• Troubleshoot issues during implementations and training, coordinating with TAC teams on escalations and enhancements.
• Perform workflow audits and provide services to identify waste and optimize operations.
• Create and maintain training materials, guides, and status reports.
• Assist Sales and Project Managers by evaluating customer requirements and setting expectations.
• Provide expertise across all print production departments and build strong customer relationships.

Skills

Technical training

Print production

Workflow automation

Presentation skills

Troubleshooting

Travel readiness

Education

Print Management program

Tools

Prinect Production Manager

Job description

Heidelberg USA is seeking a Prinect Application Specialist to design and deliver training programs that maximize Prinect Production software value for customers. The role blends training, workflow implementation, technical support, consulting, and sales support to drive adoption and optimization.

The ideal candidate enjoys teaching, solving complex workflow challenges, and thrives in a fast-paced customer-focused environment.