Principal UX Strategist for Retail & eCommerce

Synergis; Atlanta (GA); On-site; USD 203,885,000 - 223,171,000; Full time

Benefits offered by this job

Benefits package

Job summary

Synergis in Atlanta, GA is seeking a Principal UX Strategist to lead experience strategy for high-impact retail and eCommerce journeys, including checkout, payments, credit enrollment, loyalty, and customer acquisition experiences. This is a 5+ month W2 contract with potential for conversion and full medical/dental/vision benefits.

You will partner with internal clients in a shared-services studio, shaping experiences across web, mobile, and in-store channels, influencing product roadmaps while

Qualifications

• 8+ years of UX Strategy, Product Design, Service Design, or related experience.
• Proven success leading UX strategy for complex customer-facing products.
• Experience in retail, eCommerce checkout, payments, loyalty, or enrollment experiences.
• Expertise in user-centered design, information architecture, and service design.
• Experience connecting omnichannel experiences across digital, mobile, and in-store.
• Strong facilitation and executive communication skills.
• Knowledge of agile product development.

Responsibilities

• Lead UX strategy for large-scale retail, eCommerce, payments, and enrollment initiatives.
• Drive end-to-end customer experiences across digital, mobile, and in-store touchpoints.
• Translate customer needs, business goals, and data insights into actionable experience strategies.
• Facilitate discovery workshops, design thinking sessions, and stakeholder alignment efforts.
• Partner with UX Research and Design teams to develop, validate, and refine solutions.
• Leverage quantitative and qualitative data to identify opportunities and influence product decisions.
• Create and test concepts through rapid prototyping using Figma, Claude, and AI-powered design tools.
• Influence product roadmaps and help define Minimum Lovable Products (MLPs).
• Present and defend recommendations with senior leaders and cross-functional stakeholders.
• Serve as a UX thought leader, helping elevate design practices across the organization.

Skills

UX Strategy

Product Design

Service Design

Design Thinking

Executive Communication

Facilitation

Agile

Omnichannel

Tools

Figma

Claude

AI Tools

Job description

Synergis in Atlanta, GA is seeking a Principal UX Strategist to lead experience strategy for high-impact retail and eCommerce journeys, including checkout, payments, credit enrollment, loyalty, and customer acquisition experiences. This is a 5+ month W2 contract with potential for conversion and full medical/dental/vision benefits.

You will partner with internal clients in a shared-services studio, shaping experiences across web, mobile, and in-store channels, influencing product roadmaps while