Principal Trainer - Professional Billing

Piedmont; Atlanta (GA); On-site; USD 95,000 - 125,000; Full time

Job summary

Piedmont Healthcare Corporate is seeking a Principal Trainer to become the content expert for Epic applications and Piedmont workflows. You will develop and lead the training program, create training materials, and coordinate with other trainers for shared workflows across user groups.

The role requires mastering Epic platforms, staying current with best practices, and participating in go-live events. You will build, test, and maintain training environments and provide both on-site and remote

Qualifications

• Bachelor's degree required or
• 3+ years of progressively responsible professional work experience providing computer-based software training, support, project management, or a closely related field
• Epic certification must be obtained within 90 days of start date

Responsibilities

• Master Epic applications and Piedmont workflows for training.
• Develop and lead the implementation of the training program and materials.
• Coordinate with Program Manager, Environments to align training with production.
• Ensure training environments closely match production environments.
• Support go-live events and provide user support, on-site or remote.

Skills

Training delivery

Project management

Instructional design

Education

Bachelor's Degree in business administration, computer technology or science

3 years of experience in software training

Tools

Epic certification

Job description

Overview

The Principal Trainer will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director. Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one on one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go-live events, direct training, and provide user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. The Principal Trainer is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.

Responsibilities

This position will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director. Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one on one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go-live events, direct training, and provide user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. This position is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.

Qualifications

Education

• Bachelor's Degree in business administration, computer technology or science, or a closely related field is Required or
• In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement Required

Work Experience

• 3 years of progressively responsible professional work experience providing computer-based software training, support, project management, or a closely related field Required or
• In lieu of degree seven (7) years of progressively responsible professional work experience providing computer based software training, support, project management or a closely related field Required

Licenses and Certifications

• the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within 90 Days Required

Business Unit : Company Name:

Piedmont Healthcare Corporate