Principal Trainer - Professional Billing

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 90,000 - 125,000; Full time

Job summary

Piedmont Healthcare Corporate seeks a Principal Trainer for Professional Billing to serve as the content expert for Epic applications and Piedmont-specific workflows. The role develops and leads training programs and materials, coordinating with other trainers to align with end-user workflows and ensure usability.

It involves classroom, WebEx, remote instruction, and on-site support, including building and testing training environments to mirror production.

Qualifications

• Bachelor's degree required or in lieu of degree four years of relevant work experience accepted.
• 3 years of relevant professional work experience in software training, support, or project management is required or, in lieu of degree, 7 years of such experience.
• Epic certification must be obtained for a specific area within 90 days.

Responsibilities

• Serve as content expert for Epic applications and Piedmont-specific workflows.
• Develop and lead training programs and materials for assigned applications.
• Coordinate with other Principal Trainers to align training with end-user workflows.
• Maintain training environments to closely match production environments.
• Participate in go-live events and provide user support on-site or remotely.

Skills

Curriculum development

Public speaking

Training program management

Education

Bachelor's Degree in business administration, computer technology or science

Tools

Epic Certification

Job description

Principal Trainer - Professional Billing

Overview:

The Principal Trainer will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director. Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one on one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go-live events, direct training, and provide user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. The Principal Trainer is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.

Responsibilities:

This position will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director. Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one on one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go-live events, direct training, and provide user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. This position is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.

Qualifications:

Education

• Bachelor's Degree in business administration, computer technology or science, or a closely related field is Required or
• In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement Required

Work Experience

• 3 years of progressively responsible professional work experience providing computer-based software training, support, project management, or a closely related field Required or
• In lieu of degree seven (7) years of progressively responsible professional work experience providing computer based software training, support, project management or a closely related field Required

Licenses and Certifications

• the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within 90 Days Required

Business Unit : Company Name:

Piedmont Healthcare Corporate