Principal Technical Writer (REST APIs)

Sabre; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading technology company in the travel industry is seeking a Principal Technical Writer specializing in REST APIs. The role involves creating user-oriented documentation, managing projects, and mentoring team members. Ideal candidates will have a Bachelor's degree and experience in API documentation, with strong organizational and communication skills.

Benefits

Competitive compensation

Generous PTO

Volunteer time off

Comprehensive health benefits

Parental leave

Flexible work arrangements

Recognition programs

Employee development events

Qualifications

• 2-4 years experience in REST API documentation.
• Experience in designing customer-centric API documentation strategies.
• Ability to work across time zones and cultures.

Responsibilities

• Manage multiple complex REST API documentation projects.
• Recommend improvements to documentation standards.
• Act as a customer advocate, identifying and executing solutions.

Skills

Organizational skills

Time management

Communication

Problem-solving

Education

Bachelor's degree or equivalent

Tools

CMS

Drupal

Madcap Flare

RoboHelp

Job description

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel industry, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and other solutions.

Simply put, we connect people with moments that matter.

HOSPITALITY SOLUTIONS:

Serving over 30,000 hotel properties worldwide, Hospitality Solutions is rapidly expanding its product and geographic footprint. We offer a comprehensive suite of best-in-class products that empower hotels and hotel chains to better market, sell, and manage the guest experience.

The team is passionate about helping our customers and our people succeed. We seek forward-thinking, creative individuals who value the same. Our ideal candidate is hardworking, takes ownership of results, and is obsessive about accountability and execution, committed to serving our hospitality customers globally.

If this describes you, we look forward to getting to know you better.

Job Description:

The Principal Technical Writer (REST APIs) is responsible for planning, developing, and maintaining REST API specification documentation in various formats, including guides, tutorials, and developer portals. Creates clear, user-oriented REST API documentation, utilizing screenshots and illustrations as needed. Assists in developing documentation strategies, standards, and tool optimization.

Qualified candidates are self-motivated, solution-oriented, and capable of working independently to:

• Manage multiple complex REST API documentation projects, providing innovative solutions aligned with current trends
• Receive objectives and determine methods to meet schedules and goals
• Recommend improvements to documentation standards
• Optimize processes and policies, considering technical applications like Cloud hosting and security
• Advise others to meet schedules or resolve technical issues
• Mentor team members and provide guidance on functional nuances and cross-functional impacts
• Act as a customer advocate, proactively identifying and executing solutions, liaising with other departments as needed

Job Requirements:

Qualifications:

Required:

• Bachelor's degree or equivalent with 2-4 years experience in REST API documentation
• Strong organizational, planning, and time management skills
• Experience in designing and delivering customer-centric API documentation strategies
• Proficiency with CMS and content authoring tools like Drupal, Madcap Flare, RoboHelp, etc.
• Experience evaluating and improving technical documentation
• Ability to work with stakeholders and resolve challenges professionally
• Excellent communication and presentation skills
• Ability to work across time zones and cultures

Preferred:

• Experience in Hospitality SaaS industry, hotel, or retailing
• Exposure to GraphQL APIs

Sabre offers competitive compensation, generous PTO, volunteer time off, comprehensive health benefits, parental leave, flexible work arrangements, recognition programs, and employee development events.

Reasonable Accommodation: Sabre is committed to providing accommodations for applicants with disabilities. Contact [e-mail] for assistance. Determinations are made case-by-case.

Affirmative Action: Sabre is an equal opportunity employer committed to diversity and inclusion. EEO IS THE LAW