Principal Technical Program Manager

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. in New York invites an accomplished Principal Technical Program Manager to steer multi-faceted technology programs in Cards. You will lead cross-functional teams, align stakeholders, and drive execution across global operations to deliver strategic outcomes.

We seek a leader with 7+ years in technical program management, strong AI literacy, and proven ability to manage dependencies, budgets, and risks while shaping policy and process evolution across the technology landscape.

Qualifications

• 7+ years of experience in technical program management in large organizations.
• Experience using enterprise-authorized AI capabilities to support workflows.
• Ability to review and validate AI-assisted plans and risks.
• Advanced analytical reasoning to break down objectives.
• Proven ability to lead through change in high-pressure environments.
• Strong stakeholder management and relationship-building.

Responsibilities

• Develop and implement strategic technical program plans with cross-functional collaboration.
• Use AI capabilities to accelerate planning, risk synthesis, and reporting.
• Build strong stakeholder relationships and define decision-making procedures.
• Drive continuous improvement and stay updated on technologies.
• Promote reuse-first, AI-assisted governance with human review.

Skills

Technical PM

AI in enterprise

Stakeholder management

Change management

Analytical thinking

Job description

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations. As a Principal Technical Program Manager in Cards, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration, and oversee complex program execution by managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
• Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives