Lead Technical Program Manager - Strategic Initiatives and Delivery Office

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City is seeking a Lead Technical Program Manager to guide technology programs across consumer banking engineering solutions.

You will lead high-performing teams, manage budgets, and align technology initiatives with business goals. You will apply deep technical fluency, influence senior leadership, and steward risk, quality, and delivery through enterprise AI-enabled planning and data-driven governance.

Qualifications

• 5+ years of experience leading technical programs in large organizations.
• Proven ability to translate business goals into actionable plans.
• Strong leadership and stakeholder management skills.
• Fluency with current platforms, tools, and technologies.
• Experience using enterprise AI capabilities to support workflows.
• Detail-oriented with strong organizational skills.
• Ability to review AI-driven plans and escalate when needed.

Responsibilities

• Develop and execute comprehensive project plans with technical requirements, resources, and timelines.
• Identify and mitigate project risks; implement risk management strategies.
• Collaborate with cross-functional teams to define scope, objectives, and deliverables.
• Evaluate technologies, platforms, and vendor products for implementation.
• Monitor progress, adjust plans, and provide regular status updates to stakeholders.
• Build relationships with customers to understand challenges and drive solutions.
• Leverage enterprise AI capabilities to accelerate planning and risk synthesis.
• Use data-driven analysis to improve program performance and efficiency.
• Promote reuse-first, AI-assisted governance and reporting with human review.
• Review AI-driven plans and risks for quality and data handling compliance.

Skills

Technical program management

Stakeholder management

AI awareness

Risk management

Leadership

Strategic thinking

Job description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager within Consumer & Community Banking Core Engineering Solutions, you will be part of a fast-growing product team responsible for promoting and enhancing the engineer experience across the entire Consumer & Community Banking organization. You will leverage your deep knowledge of technical principles, practices, and methodologies to develop innovative solutions while effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability will help you navigate ambiguity and change, ensuring that technology initiatives remain aligned with business objectives. Through advanced communication and stakeholder management skills, you will build productive relationships and influence key decisions to achieve mutually beneficial outcomes. As a subject matter expert, you will also shape operational plans and risk management strategies, upholding the highest standards of quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure timely and successful delivery of technology projects and programs
• Identify and mitigate project risks, proactively addressing potential roadblocks and implementing risk management strategies to minimize impact on project or program outcomes
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize technical fluency to evaluate and recommend appropriate technologies, platforms, and vendor products for project implementation
• Monitor project progress, adjusting plans and schedules as needed, and providing regular status updates to stakeholders, ensuring transparency and effective communication throughout the project or program lifecycle
• Build relationships with customers to understand challenges and develop solutions to resolve them driving satisfaction and holding a customer first mentality
• Use enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrate proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Have a strong experience leading through the project lifecycle management, including influencing decision makers and adapting to changes as business needs evolve
• Strong technical fluency, with familiarity in current and relevant platforms, software tools, and technologies
• Advanced expertise in stakeholder management, with a track record of establishing productive working relationships and driving mutually beneficial outcomes
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Be the go-to person for your domain, assuming a highly visible role within the company as the subject matter expert presenting insights and recommendations to senior leadership
• Self-motivated, innovative thinker with the ability to derive, formulate, and develop new concepts, processes and value-added activities
• Keen attention to detail, strong organization skills and thorough follow-up
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.

Preferred qualifications, capabilities, and skills

• Experience building and working with high-performing teams in a complex organization with a focus on process improvement
• Strong facilitation and negotiation skills - Ability to collaborate and influence across product group/domains to drive consensus and decision making
• Excellent written and verbal communication skills with demonstrated ability speaking/ presenting to various levels of management in both business and technology
• Ability to think strategically while also being hands-on to progress initiatives as needed
• Ability to flex approach based on the needs of the team/organization