Lead Technical Program Manager

JPMorgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX seeks a Lead Technical Program Manager to drive complex technology programs across Consumer & Community Banking technology teams.

You will lead cross-functional delivery, manage resources and budgets, and apply advanced technical judgment to align initiatives with business goals. The role emphasizes leveraging enterprise AI capabilities, ensuring risk management, governance, and continuous improvement while influencing stakeholders and guiding program success in

Qualifications

• 5+ years leading complex technology programs in large orgs.
• Experience using enterprise AI capabilities with validation and data sensitivity awareness.
• Ability to review AI-assisted plans and risks before use.
• Background in development or SRE and strong stakeholder management.
• Proven track record with resources, budgets, and agile teams.
• Analytical reasoning to break down objectives into tasks.

Responsibilities

• Develop and execute comprehensive project plans with requirements, resources, and timelines.
• Identify and mitigate risks, and implement contingency plans to maintain momentum.
• Collaborate with cross-functional teams to define scope, objectives, and deliverables.
• Use analytical reasoning to assess program performance and drive improvements.
• Champion agile delivery and continuous improvement within the team.
• Promote AI-assisted governance and reporting with human oversight.

Skills

Technical program mgmt

AI in planning

Stakeholder mgmt

Agile delivery

Resource & budget mgmt

SRE background

Data sensitivity handling

Job description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Consumer & Community Banking - Technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion agile delivery practices and continuous improvement, fostering a culture of continuous learning and innovation within the team
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Must have a background in development or SRE
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Must have a solid background working with one or more Programs
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Experience building Generative AI