Principal Technical Consultant

Plat4mation; Dallas (TX); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health Insurance

401(k) Contribution

Flexible work environment

Global company culture

Job summary

Plat4mation Americas is seeking a Principal Technical Platform Consultant to architect complex ServiceNow solutions, guide delivery teams, and translate platform strategy into measurable business outcomes for enterprise clients across financial services, energy, and technology sectors.

You will lead design and implementation, mentor consultants, and contribute to presales while ensuring delivery excellence and client satisfaction through strong technical leadership and industry expertise.

Qualifications

• Minimum 7+ years of hands-on ServiceNow experience with complex enterprise implementations.
• Strong expertise across ITSM, ITOM, ITAM, CSM, FSM, Flow Designer, and Integration Hub.
• Proven presales experience including solution scoping and client presentations.

Responsibilities

• Lead high-value ServiceNow engagements and translate business requirements into scalable designs.
• Guide delivery teams across engagements and mentor consultants to raise delivery capability.
• Drive presales efforts including RFP/RFI responses and client-facing technical presentations.
• Apply AI capabilities to create practical business-focused ServiceNow solutions.

Skills

ServiceNow

Leadership

Presales

Scripting (Glide)

AI/Generative AI on Now

Education

Bachelor’s or Master’s in CS/IT

Tools

Workflow Studio Designer

Integration Hub

ServiceNow Studio

Job description

Plat4mation Americas is growing, and we are looking for a senior ServiceNow leader who can architect complex solutions, guide delivery teams, and turn platform strategy into measurable business outcomes. This role is ideal for a highly experienced professional who thrives at the intersection of technology, consulting, and client leadership.

What You Will Do

As a Principal Technical Platform Consultant, you will lead high-value ServiceNow engagements for enterprise clients across industries including financial services, energy, telecommunications, and high-tech. You will work alongside a strong team of platform specialists to design, implement, and optimize solutions that modernize operations and accelerate business performance.

At Plat4mation, you will work as a Principal Technical Platform Consultant within a team of enthusiastic PaaS specialists. You will engage in high-impact and challenging projects with large national and international organizations across the financial, energy, telecom, and high-tech industries.

You will play a critical role in solution delivery from strategy through execution. This includes translating business requirements into scalable technical designs, leading delivery teams, advising clients on best practices, and contributing to presales efforts that shape new opportunities. You will be expected to bring technical depth, consulting credibility, and the leadership needed to drive successful outcomes.

Success in this role requires strong technical expertise, sound business judgment, and the ability to connect platform capabilities to client priorities. You will be trusted to design solutions that align to ServiceNow and Plat4mation best practices while helping customers realize long-term value from their platform investments.

Your responsibilities will span technical leadership, architecture, delivery excellence, and client engagement, including the following:

• Translate business and functional requirements into scalable technical designs with a strong focus on performance, maintainability, and upgradeability.
• Lead the design and implementation of ServiceNow solutions that align with platform standards, delivery quality expectations, and client objectives.
• Guide technical teams across engagements, mentor consultants, and raise delivery capability through strong technical leadership and coaching.
• Partner with clients and internal stakeholders to define solution direction, resolve complex challenges, and drive successful implementation outcomes.
• Support presales activities including RFP, RFI, and RFQ responses, solution architecture, effort estimation, and client-facing technical presentations.
• Apply emerging ServiceNow AI, Generative AI, and Workflow Studio Designer capabilities to create practical, business-focused solutions for customers.

What We Ask

• 7+ years of hands-on ServiceNow experience, including leading complex enterprise implementations and technical workstreams.
• Deep expertise across core ServiceNow capabilities, including ITSM, ITOM, ITAM, CSM, FSM, Agent Workspace, Flow Designer, Integration Hub, Service Portal, and Decision Builder.
• Strong experience applying AI and Generative AI capabilities on the ServiceNow platform, including Workflow Studio Designer.
• Proven success leading technical teams, mentoring consultants, and driving quality across delivery engagements.
• Demonstrated presales experience, including solution scoping, architecture definition, effort estimation, and client presentations for RFP, RFI, and RFQ processes.
• Strong understanding of ServiceNow implementation best practices and the ability to serve as both a solution leader and trusted advisor.
• ITIL certification or equivalent practical knowledge.
• Current active ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and ServiceNow Certified Data Foundations.
• 10 to 12 years of ServiceNow configuration and development experience across complex, enterprise-grade solutions, including integrations.
• 10+ years of proven consultative and/or engagement leadership experience.
• Demonstrated ability to influence and consult stakeholders on Risk & Resilience solutions, including presenting options with associated pros, cons, and risks.
• Proficiency in ServiceNow scripting and Glide Scripting.
• Strong interpersonal skills, a customer-centric mindset, and the ability to work effectively across culturally diverse teams.
• Proven ability to contribute as a strong team player and team builder.

Additional Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Hands-on experience with integrations and web services, including REST, SOAP, XML, and JSON.
• Exposure to Python, Shell scripting, or Perl is a plus.
• Excellent communication, stakeholder management, and problem-solving skills.
• A results-oriented, consultative mindset with the ability to lead through complexity and change.

What’s in it for you

• Health Insurance
• 401(k) Contribution
• Flexible work environment
• A modern, flexible and multicultural workplace at an innovative and global company
• Ambitious and kind colleagues from all over the world

Our culture

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About Plat4mation

We are a global pure-play ServiceNow partner that makes workflow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.

Interested?