Client Engagement Operations Manager

Assured; Palo Alto (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Unlimited vacation

Family leave

401(k) contribution

Lunch program

Phone stipend

Health savings accounts

Job summary

Assured is seeking a Client Engagement Operations Manager to lead their CE function into an AI-native operating environment. This builder role focuses on reducing friction through systems, tooling, and AI-embedded workflows in daily operations.

You will own the strategic roadmap, build AI agents and internal tools, and partner across CE, Sales, Engineering Ops, and Product Ops to ship measurable improvements in efficiency and quality.

Qualifications

• Proven experience in operations, strategy, or program management, ideally within a client-facing or go-to-market organization.
• Hands-on familiarity with building AI agents and internal tools that integrate across multiple systems and platforms.
• Self-starter who can independently develop a quarterly strategic plan and work across multiple stakeholders to drive it to completion.
• Demonstrated success working cross-functionally across teams such as CE, Sales, Engineering Operations, and Product Operations.
• A proactive mindset: you spot inefficiencies and quality gaps before they become problems and take ownership of solving them.
• Strong analytical skills and comfort using data to inform decisions and measure impact.
• Excellent communication skills, with the ability to translate between technical and non-technical stakeholders.

Responsibilities

• Lead the AI-native transformation of Client Engagement.
• Proactively drive efficiency and quality.
• Build AI agents and internal tools.
• Own the strategic roadmap.
• Own the team's knowledge sources.
• Work cross-functionally to drive results.
• Measure and iterate.

Skills

AI agents

Automation

Cross-functional collaboration

Operations strategy

Data-driven decisions

Effective communication

Tools

Internal tools integration

Job description

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We're looking for a Client Engagement Operations Manager to lead our Client Engagement (CE) function into an AI-native operating environment. This is a builder's role for someone who sees operational friction as a problem to be solved with better systems, smarter tooling, and well-designed AI. You'll sit at the center of how our CE team works — reimagining processes from the ground up, embedding AI agents and automation into daily workflows, and raising the bar on both efficiency and quality across everything the team does.

This role is ideal for a self-starter who thrives with ambiguity, moves fast, and knows how to turn a strategic vision into shipped outcomes by partnering across the organization.

What You'll Do

• Lead the AI-native transformation of Client Engagement.
• Proactively drive efficiency and quality.
• Build AI agents and internal tools.
• Own the strategic roadmap.
• Own the team's knowledge sources.
• Work cross-functionally to drive results.
• Measure and iterate.

What You'll Bring

• Proven experience in an operations, strategy, or program management role, ideally within a client-facing or go-to-market organization.
• Hands-on familiarity with building AI agents and internal tools that integrate across multiple systems and platforms. You're comfortable getting into the details of how automations and integrations actually work.
• A self-starter who can independently develop a quarterly strategic plan and work across multiple stakeholders to drive it to completion.
• Demonstrated success working cross-functionally across teams such as CE, Sales, Engineering Operations, and Product Operations — you know how to build trust, align competing priorities, and get things done through influence.
• A proactive mindset: you spot inefficiencies and quality gaps before they become problems and take ownership of solving them.
• Strong analytical skills and comfort using data to inform decisions and measure impact.
• Excellent communication skills, with the ability to translate between technical and non-technical stakeholders.

Why This Role Matters

Client Engagement is on the front line of our relationship with customers. By making this team AI-native, more efficient, and higher-quality, you'll directly shape the experience clients have with us and set the standard for how modern operations teams should run. If you want to build the future of a function rather than just maintain it, this is your role.

Benefits:

Competitive Compensation: Competitive salary and equity packages for all employees

Healthcare Plan: Platinum medical, dental, and vision

Free life insurance: Including long-term disability & short-term disability

Unlimited PTO: Uncapped vacation days & paid holidays

Family Leave: Maternity & paternity

401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute

WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks

Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses

Team events & Offsites: We're remote, but we regularly get together

We have been made aware of individuals falsely posing as recruiters from Assured Insurance Technologies Inc. Please note that we only contact candidates from official @assured.claims email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate, please contact us directly at [e-mail] before sharing any personal information

Our Commitment:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.