Principal Systems Services and Support Analyst

Habitat For Humanity Of Durham; Durham (NC); On-site; USD 130,000 - 160,000; Full time

Job summary

Fidelity Investments seeks a Principal Systems Services and Support Analyst to plan, coordinate, and support disaster recovery tests and complex system issues across mainframe and distributed environments. You will work with cross-functional teams to ensure stability and performance, applying incident management and DR testing practices in production and non-production environments.

The role requires expertise in mainframe tooling (JCL, COBOL, CICS), Control-M scheduling, and DR frameworks, with

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or closely related field and five years of experience in principal systems services and support analyst role.
• Or, a Master’s degree and three years of experience in the same domain.

Responsibilities

• Defines and leads enterprise-level support strategies.
• Develops and implements best practices for systems support.
• Establishes full project life cycle plans for complex systems analysis projects.
• Designs new systems based on requirements.
• Advises senior leadership on support operations and service improvements.

Skills

Mainframe expertise

Disaster recovery

Incident management

JCL/COBOL/DB2

Control-M scheduling

Education

Bachelor's degree in CS/Engineering/IT

Master's in CS/Engineering/IT (optional)

Tools

Endevor

ServiceNow

VSAM

TSO/ISPF

Job description

Principal Systems Services and Support Analyst

Published: Sep 09

ID: 2134867

Location

• Durham, NC

Team

• Technology

Experience Level

Senior Manager

Job Description

Note: Fidelity will not provide immigration sponsorship for this position.

Position Description:

Plans, coordinates, and supports disaster recovery tests of brokerage business applications on mirrored z/OS platforms and on non-production environments. Proactively analyzes and troubleshoots complex system and application issues across non-production and production environments, independently identifying root causes and implementing advanced resolutions to ensure stability, performance, and continuity of services. Applies incident management to identify root cause and support systems in Mainframe, UNIX, Linux, Windows, and Virtual Machine Wage (VMWARE) platforms. Executes operational procedures using mainframes tools and mainframe computing functions. Supports end-to-end systems and identifies and resolves system or application issues using batch cycle. Accurately executes operational procedures to support end-to-end systems in mainframe, application, and distributed systems. Consults with business users to develop recommendations that address difficult and complex business needs and opportunities.

Primary Responsibilities

• Defines and leads enterprise-level support strategies.
• Develops and implements best practices for systems support.
• Establishes full project life cycle plans for complex systems analysis projects, and defines project scope.
• Designs new systems based on requirements.
• Advises senior leadership on support operations and service improvements.
• Mentors junior analysts on systems analysis techniques and business workflows.
• Performs independent and complex technical and functional analysis for multiple projects supporting several divisional improvement initiatives.
• Develops innovative solutions to enhance support efficiency and service delivery.
• Maintains production stability in non-production environments to test changes before production installs.
• Provides technological solutions to daily issues and maintains relationships to provide ongoing customer service.
• Collaborates with clients to understand requirements of projects and provide support and guidance for those requirements.
• Develops, documents, and revises system design and test procedures, and quality standards.
• Provides application and system environment support to business and systems development teams.
• Ensures the integrity, stability, maintainability, and availability of systems, applications, and infrastructure in production and non-production environments.
• Represents support organization at senior level review and crisis resolution meetings.
• Identifies opportunities to enhance efficiency of on-going service request procedures.
• Ensures compliance with disaster recovery testing requirements.
• Plans and coordinates project schedules and assignments for multiple projects.
• Performs complex and creative cross-functional assignments and multi-phase project.
• Acts as a primary liaison for business units to resolve project/technology issues.

Education and Experience:

Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as Principal Systems Services and Support Analyst (or closely related occupation) automating and integrating mainframe applications, data, and systems infrastructure using Control-M and Job Control Language (JCL).

Or, alternatively, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal Systems Services and Support Analyst (or closely related occupation) automating and integrating mainframe applications, data, and systems infrastructure using Control-M and Job Control Language (JCL).

Skills and Knowledge

Candidate must also possess:

• Demonstrated Expertise (“DE”) performing mainframe components migration, using JCL, Common Business Oriented Language (COBOL), Database Request Module (DBRM), Customer Information Control System (CICS), ACNTL, VCNTL, macros, and procedures; validating source code and resolving errors, using Endevor, ServiceNow, Oracle DB, and REXX routines; and performing database and file system cleanup (batch job decommissioning), using Time Sharing Option (TSO), Interactive System Productivity Facility (ISPF), Control-M, Oracle database, pgAdmin, and Virtual Storage Access Method (VSAM) for supported applications across System Integration Testing (SIT), User Acceptance Testing (UAT), and pre-production environments.
• DE participating in disaster recovery programs in compliance with Disaster Recovery Institute International (DRII) frameworks and standard (running batch jobs, recycling regions, and communicating to business partners), using DB2, Control-M, CA-View, CICS, and Restructured Extended Executor (REXX) routines in production and SIT environments; and monitoring batch job scheduling calendar and testing support, using Control-M and VSAM in non-production environments.
• DE scheduling and monitoring batch application jobs using JCL, Control-M, TSO, ISPF, Network Data Mover (NDM), and Axway, within large-scale mainframe environments supporting at least 50,000 batch jobs; and creating batch jobs to install and configure mainframe applications, using JCL and REXX routines.
• DE monitoring service requests to process ad-hoc data and job update requests -- researching and resolving incident management tickets -- to solve environment-related issues and restore service, using ServiceNow, Splunk, JCL, VSAM, DB2, Sysview, File Aid, and Intertest.

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Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Category

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.

Reasonable accommodations

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to [e-mail], or by calling 800-835-5099, prompt 2, option 3.

Equal opportunity employer

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Applicant screening

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

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