Principal Systems Services and Support Analyst

Socket.dev; North Carolina; On-site; USD 110,000 - 170,000; Full time

Job summary

Fidelity Investments seeks a Principal Systems Services and Support Analyst to plan, coordinate, and support disaster recovery tests of brokerage applications on mirrored z/OS platforms and in non-production environments. You will troubleshoot complex system issues across mainframe, UNIX, Linux, Windows, and VM platforms, applying incident management to ensure stability and continuity of services.

Responsibilities include defining enterprise-level support strategies, mentoring junior analysts,

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or related field and five years of experience automating and integrating mainframe applications using Control-M and JCL.
• Or, a Master’s degree with three years of experience automating and integrating mainframe applications using Control-M and JCL.

Responsibilities

• Defines and leads enterprise-level support strategies.
• Develops and implements best practices for systems support.
• Maintains production stability in non-production environments to test changes before production installs.
• Provides application and system environment support to business and systems development teams.
• Represents the support organization at senior level review and crisis resolution meetings.

Skills

Mainframe migration

JCL/COBOL

CICS/DB2

Batch scheduling

DRII compliance

Education

Bachelor's degree in CS/Eng/IT or related field

Master's degree in CS/Eng/IT or related field

Tools

Endevor

ServiceNow

Oracle DB

REXX

TSO/ISPF

Control-M

VSAM

DB2

CA-View

Job description

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

Position Description:

Plans, coordinates, andsupportsdisaster recovery tests of brokerage business applications on mirrored z/OS platforms and on non-production environments. Proactively analyzes and troubleshoots complex system and application issues across non-production and production environments, independentlyidentifyingroot causes and implementing advanced resolutions to ensure stability, performance, and continuity of services. Applies incident management toidentifyroot cause and support systems in Mainframe, UNIX, Linux, Windows, and Virtual Machine Wage (VMWARE) platforms. Executes operational procedures using mainframes tools and mainframe computing functions.Supports end-to-end systems and identifies and resolves system or application issues using batch cycle.Accurately executes operational procedures to support end-to-end systems in mainframe, application, and distributed systems.Consultswith business users to develop recommendations that address difficult and complex business needs and opportunities.

Primary Responsibilities:

• Defines and leads enterprise-level support strategies.

• Develops and implements best practices for systems support.

• Establishes full project life cycle plans for complex systems analysisprojects, anddefines project scope.

• Designs new systems based on requirements.

• Advisessenior leadership onsupportoperations and service improvements.

• Mentorsjunior analysts on systems analysis techniques and business workflows.

• Performs independent and complex technical and functional analysis for multiple projectssupporting several divisional improvement initiatives.

• Develops innovative solutions to enhance support efficiency and service delivery.

• Maintains production stability in non-production environments to test changes before production installs.

• Provides technological solutions to daily issues andmaintainsrelationships to provide ongoing customer service.

• Collaborates with clients to understandrequirementsof projects and provide support and guidance for those requirements.

• Develops, documents, and revises system design and test procedures, and quality standards.

• Provides application and system environment support to business and systems development teams.

• Ensures the integrity, stability, maintainability, and availability of systems, applications, and infrastructure in production and non-production environments.

• Representssupportorganizationat senior level review and crisis resolution meetings.

• Identifiesopportunities to enhance efficiency of on-going service request procedures.

• Ensurescompliance with disaster recovery testing requirements.

• Plans and coordinates project schedules and assignments for multiple projects.

• Performs complex and creative cross-functional assignments and multi-phaseproject.

• Acts as a primary liaison for business units to resolve project/technology issues.

Education and Experience:

Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as Principal Systems Services and Support Analyst (or closely related occupation) automating and integrating mainframe applications, data, and systems infrastructure using Control-M and Job Control Language (JCL).

Or, alternatively, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal Systems Services and Support Analyst (or closely related occupation) automating and integrating mainframe applications, data, and systems infrastructure using Control-M and Job Control Language (JCL).

Skills and Knowledge:

Candidate must alsopossess:

• Demonstrated Expertise (“DE”)performing mainframe components migration, using JCL, Common Business Oriented Language (COBOL), Database Request Module (DBRM), Customer Information Control System (CICS), ACNTL, VCNTL, macros, and procedures; validating source code and resolving errors, usingEndevor, ServiceNow, Oracle DB, and REXX routines; and performing database and file system cleanup (batch job decommissioning), using Time Sharing Option (TSO), Interactive System Productivity Facility (ISPF), Control-M, Oracle database,pgAdmin, and Virtual Storage Access Method (VSAM) for supported applications across System Integration Testing (SIT), User Acceptance Testing (UAT), and pre-production environments.

• DEparticipating in disaster recovery programs in compliance with Disaster Recovery Institute International (DRII) frameworks and standards (running batch jobs, recycling regions, and communicating to business partners), using DB2, Control-M, CA-View, CICS, and Restructured Extended Executor (REXX) routines in production and SIT environments; and monitoring batch job scheduling calendar and testing support, using Control-M and VSAM in non-production environments.

• DEscheduling and monitoring batch application jobs using JCL, Control-M, TSO, ISPF, Network Data Mover (NDM), and Axway, within large-scale mainframe environments supporting at least 50,000 batch jobs; and creating batch jobs to install and configure mainframe applications, using JCL and REXX routines.

• DEmonitoring service requests to process ad-hoc data and job update requests -- researching and resolving incident management tickets -- to solve environment-related issues and restore service, using ServiceNow, Splunk, JCL, VSAM, DB2,Sysview, File Aid, and Intertest.

#PE1M2

#LI-DNI

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.