Principal SRE: Proactive Reliability & Observability

AT&T; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) plan

Paid Time Off and Holidays

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Employee Discounts

Job summary

AT&T seeks a seasoned Systems Engineer to analyze incidents end-to-end across cloud and on‑prem environments, delivering high‑quality postmortems and driving preventive actions. You will partner with engineering to implement permanent fixes, using AI-assisted analysis and data visualization to prevent recurrence.

You will apply systems thinking, QA/SRE background, and IA/DevOps practices to improve reliability and inform stakeholders across teams.

Qualifications

• 7+ years in Systems Engineering, ITSM, RM/CM.
• Background in SRE, Support or QA.
• Hands-on experience with SRE tools: T-APM, T-Trace, CatchPoint, Grafana.
• Experience with AI tech, data analytics and ITSM tools like ServiceNow.
• Knowledge of Enterprise Release/Change Management practices.
• Experience with SAFe, Agile, DevOps and Gen AI use cases.

Responsibilities

• Analyze incidents end-to-end across applications, infra and cloud environments.
• Turn incident insights into postmortems and drive corrective actions.
• Partner with engineering to implement permanent fixes and preventive improvements.
• Leverage data and AI-assisted analysis to shift from reactive to proactive reliability.
• Communicate complex issues clearly to diverse stakeholders.

Skills

End-to-end system architecture

Observability tools

Pattern detection

Postmortems writing

Data analysis / AI-assisted methods

Systems thinking & problem solving

QA / SRE / automation background

AI technologies / Python / SQL

Data visualization (Power BI, Tableau)

Education

BS in Computer Science or related field

Tools

SAFe

Agile

DevOps

CI/CD

Power BI

SQL

Python

Job description

AT&T seeks a seasoned Systems Engineer to analyze incidents end-to-end across cloud and on‑prem environments, delivering high‑quality postmortems and driving preventive actions. You will partner with engineering to implement permanent fixes, using AI-assisted analysis and data visualization to prevent recurrence.

You will apply systems thinking, QA/SRE background, and IA/DevOps practices to improve reliability and inform stakeholders across teams.