Principal Solutions Engineer, West

Cresta; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company on a mission to revolutionize customer interactions through AI. As a Principal Solutions Engineer, you will collaborate closely with Sales Directors to demonstrate the transformative power of the platform to potential clients. Your role will involve conducting engaging product demos, translating customer needs into technical solutions, and driving adoption through training. This is a unique opportunity to be part of a dynamic team that values innovation and customer success, making a significant impact in the contact center space. If you thrive in a fast-paced environment and are passionate about technology, this role is perfect for you.

Qualifications

• 7+ years in customer-facing roles, with 1-3 years in technical pre-sales.
• Hands-on experience with Conversational AI is crucial.

Responsibilities

• Qualify sales opportunities by understanding customer requirements.
• Lead product demos and manage technical validation activities.

Skills

Customer-facing experience

Conversational AI

Presentation skills

Problem-solving

Organizational skills

Work ethic

Job description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

As a Principal Solutions Engineer, you will partner with a Sales Director to showcase the power of Cresta to potential customers. In this role, you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers' technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as a liaison between sales, the customer, and Cresta’s technical teams.

Responsibilities:

• Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements.
• Partner with the Sales Directors to discover and understand the prospect's situation and the challenges that they are experiencing.
• Lead discovery calls with prospective customers & internal cross-functional teams to build and deliver product demos, solving problems for potential customers and demonstrating the value of Cresta product.
• Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations.
• Drive adoption during proof of values by training individual managers and users on the Cresta solution.
• Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI.
• Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals.
• Run ROI workshops to translate our solution into a financial business case proposal.
• Provide feedback to product management about the successes and failures in the field.

Qualifications We Value:

• 7+ years of experience in a customer-facing role, and 1-3 years of experience in a technical pre-sales role selling to large enterprises.
• Hands-on experience of working with Conversational AI.
• Highly organized.
• Impeccable work ethic.
• Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection.
• Energy, enthusiasm, and thoughtfulness in everything you do. Learn new technology quickly and find it easy to explain technological solutions in terms of business value.
• Natural problem-solver and extremely resourceful - garnering support from other people or teams in order to drive opportunities to closure.
• You embody our core Operating Principles.

Compensation:

Compensation for this position includes a base salary, variable (OTE), equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the USA and offer competitive local pay and benefits. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [e-mail].

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