Implementation Specialist I (Tech Central)

Henry Schein; Austin (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dedicated Implementation Specialist to manage IT product rollouts for diverse clients. In this remote role, you will coordinate multiple projects, ensuring exceptional customer service and satisfaction. Your expertise in IT hardware and software will be crucial as you navigate customer interactions and resolve issues efficiently. Join a supportive and dynamic team that values professional growth and offers a competitive benefits package, including medical coverage, a 401K plan, and educational opportunities. If you're ready to make a significant impact in the healthcare technology sector, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Paid Parental Leave

Short Term Disability

Work Life Assistance Program

Health Savings and Flexible Spending Accounts

Education Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Qualifications

• 4+ years of related experience in IT product implementation.
• Strong customer service and organizational skills required.
• Intermediate technical knowledge of IT networks and products.

Responsibilities

• Coordinate and oversee IT product implementation projects.
• Serve as a primary contact for customers during projects.
• Track correspondence and resolve escalated customer issues.

Skills

Customer Service Skills

Organization Skills

Technical Knowledge of IT Products

Communication Skills

Time Management

Analytical Thinking

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Microsoft Office Suite

CRM Databases

Remote Access Software

Task Management Software

Job description

***This position is Remote***

Job Summary

This position is responsible for planning, coordinating, executing, and overseeing the activities related to the implementation of hardware IT products and services to customers including small to mid-size, multi-site locations.

What you will do

• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, while setting appropriate customer expectations.


• Manage multiple, simultaneous implementation projects and ensure timely and effective customer service expectations are met or exceeded.


• Track all correspondence and completed tasks to provide accurate record of account and project history.


• Recognize and resolve escalated customer issues.


• Professionally establish strong working relationships with other people and teams.


• Recognize and provide input into process improvement.


• All other duties as assigned.

Qualifications

Must have:

• Four or more years of related experience.


• High School education, vocational training and/or on-the-job training.


• Excellent customer service skills


• Excellent organization skills


• Excellent ability to professionally understand and diffuse stressful situations


• Experience with using standard office equipment, full Microsoft Office suite, CRM databases, remote access software, task management software


• Excellent verbal and written communication skills including inbound and outbound phone calls


• Excellent documentation skills


• Professional appearance and presentation skills required


• Intermediate level of technical knowledge, skills, and experience with installation and troubleshooting of IT networks and IT related products including but not limited to:
  
  
  
  • Hardware for desktops, laptops, tablets, servers
  
  
  • Current Windows operating systems
  
  
  • Switches, routers, firewalls, access points, security software
  
  
  • Peripherals, printers, scanners, displays, interface devices
  
  
  • Data backup systems, software, and media
  
  
  • Business productivity software, email, web browsers, security software
  
  
  • Miscellaneous devices, cabling, memory, storage, add-on components
  
  
  • Domain, user accounts, software accounts
  
  
  • Network connectivity, wireless access, data cabling
  
  
  • Healthcare related digital technologies, devices, and software preferred
  
  
  
  


• Strong time management skills and the ability to prioritize work


• Very good attention to detail and accuracy


• Customer service oriented and ability to work with and resolve complex issues


• Ability to plan and arrange activities


• Excellent interpersonal communication skills


• Excellent written and verbal communication skills


• Ability to maintain confidential and highly sensitive information


• Ability to work in a team environment


• Ability to multi-task


• Ability to manage conflict


• Capacity to work effectively under pressure


• Analytical thinking


• Oversee small projects


• Identify and recommend continuous improvement opportunities


• Establish productive working relationships at multiple levels within the organization

Nice to have:

• Bachelor's degree preferred.


• Project management experience and, or certifications (CAPM, PMP, Project+, etc.) preferred


• Healthcare related digital technologies, devices, and software experience preferred

The posted range for this position is $18.00 - $25.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.


• A career in the healthcare technology industry, with the ability to grow and realize your full potential.


• Competitive compensation.


• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.