Principal Software Engineer – SRE, Incident Response & Operational Excellence

Intuit; Mountain View (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Cash Bonus

Equity Rewards

Benefits

Job summary

Intuit seeks an experienced leader to direct the most critical incidents, oversee recovery decisions, and assess customer impact. You will coordinate with business and operations leaders to ensure effective communications and swift actions.

The role focuses on elevating operational readiness through observability, runbooks, incident learning, and automation, including AI-agent tooling, while coaching incident leaders across teams.

Qualifications

• Requires a bachelor’s degree or equivalent experience and 12+ years of engineering experience in large-scale production systems.
• Candidates must have principal-level SRE and distributed‑systems expertise, strong software and automation skills, and AI‑agent development experience.
• Strong executive communication and cross‑organizational leadership abilities are required.
• Willingness to join a 24x7 follow‑the‑sun rotation.

Responsibilities

• Lead Intuit’s most critical incidents, directing recovery decisions, and customer-impact assessment.
• Coordinate escalation and communications with business and incident operations leaders.
• Improve company-wide operational readiness through observability, runbooks, incident learning, and tooling.
• Coach incident leaders and drive automation and AI‑agent tooling initiatives.

Skills

Incident Command

Site Reliability Engineering

Incident Response

Distributed Systems

Observability

SLOs And Error Budgets

AWS

Kubernetes

Service Meshes

Networking

Python

Golang

Java

Infrastructure As Code

AI Agent Development

Post-Incident Reviews

Education

Bachelor's degree or equivalent experience

Job description

Lead Intuit’s most critical incidents, directing recovery decisions, customer-impact assessment, escalation, and communications while coordinating with business and incident operations leaders. Improve company-wide operational readiness through observability, runbooks, incident learning, automation and AI-agent tooling, and coaching incident leaders.

Requirements

Requires a bachelor’s degree or equivalent experience and 12+ years of engineering experience, including operating large-scale production systems and commanding enterprise-level incidents. Candidates need principal-level SRE and distributed‑systems expertise, strong software and automation skills, AI‑agent development experience, executive communication and cross‑organizational leadership abilities, and willingness to join a 24x7 follow‑the‑sun rotation.

Key Skills

Incident Command, Site Reliability Engineering, Incident Response, Distributed Systems, Observability, SLOs And Error Budgets, AWS, Kubernetes, Service Meshes, Networking, Python, Golang, Java, Infrastructure As Code, AI Agent Development, Post‑Incident Reviews

Benefits

• Cash Bonus
• Equity Rewards
• Benefits