Principal Software Engineer – SRE, Incident Response & Operational Excellence

Intuit; San Diego (CA); On-site; USD 210,000 - 270,000; Full time

Benefits offered by this job

Cash Bonus

Equity Rewards

Benefits

Job summary

Intuit leads critical incident management by directing recovery actions and coordinating with business and operations leaders across units. The role focuses on incident readiness, observability, and rapid recovery through well-maintained runbooks and AI-agent tooling.

The Senior Duty Officer drives post-incident learning, automation, and leadership coaching, requiring executive presence and a deep understanding of distributed systems and large-scale production environments.

Qualifications

• Requires a bachelor’s degree in computer science or equivalent experience.
• 12+ years of engineering experience including operating large-scale production systems and commanding major incidents.
• Principal-level SRE and distributed-systems expertise, strong software development and AI-agent orchestration skills.

Responsibilities

• LeadIntuit’s most critical incidents, directing recovery decisions and communications with business and operations leaders.
• Improve incident readiness and recovery across business units through observability, runbooks, post-incident learning, automation and AI-agent tooling, and incident-leadership coaching.

Skills

Incident Command

Site Reliability Engineering

Incident Response

Operational Excellence

Distributed Systems

Observability

SLOs And Error Budgets

Cloud Infrastructure

AWS

Kubernetes

Networking

Python

Golang

Java

Infrastructure As Code

AI Agent Development

Education

Bachelor’s degree in Computer Science

Job description

Lead Intuit’s most critical incidents as Technical Duty Officer, directing recovery decisions, customer-impact assessment, escalations, and communications with business and operations leaders. Improve incident readiness and recovery across business units through observability, runbooks, post-incident learning, automation and AI-agent tooling, and incident-leadership coaching.

Requirements

Requires a bachelor’s degree in computer science or equivalent experience and 12+ years of engineering experience, including operating large-scale production systems and commanding major incidents. Candidates need principal-level SRE and distributed-systems expertise, strong software development and AI-agent orchestration skills, executive communication and cross-organizational leadership abilities, and willingness to join a 24x7 follow-the-sun rotation.

Key Skills

• Incident Command
• Site Reliability Engineering
• Incident Response
• Operational Excellence
• Distributed Systems
• Observability
• SLOs And Error Budgets
• Cloud Infrastructure
• AWS
• Kubernetes
• Networking
• Python
• Golang
• Java
• Infrastructure As Code
• AI Agent Development

Benefits

• Cash Bonus
• Equity Rewards
• Benefits