Principal Site Reliability Engineer (SRE)

1611 Ally Bank; Charlotte (NC); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Annual incentive plan

Relocation assistance

Job summary

Ally Financial is seeking an experienced Site Reliability Engineer to design and run highly available infrastructure for production services. You will lead incident response, establish SLOs, and build automation to reduce toil while ensuring reliable deployments.

The role emphasizes cloud expertise (AWS), IaC tools, observability, and strong programming skills. Expect collaboration across engineering teams and a focus on scalable, resilient systems.

Qualifications

• 7+ years of relevant experience.
• Bachelor's degree in relevant field(s) or equivalent.

Responsibilities

• Design and implement highly available, scalable infrastructure systems for production services.
• Lead incident response and postmortems to drive reliability improvements.
• Develop and maintain SLOs/error budgets to balance velocity and reliability.
• Build tooling to reduce toil and enable safe deployment and operation of services.

Skills

Site reliability

Cloud AWS

SLIs/SLOs

Python/Go/Node

CI/CD

Observability

Incident management

Education

Bachelor's degree in relevant field

Tools

Terraform

CloudFormation

Pulumi

Jenkins

GitHub Actions

ArgoCD

CircleCI

Dynatrace

Prometheus

Grafana

Datadog

New Relic

Job description

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This role is crucial for advancing our Generative AI and Machine Learning capabilities in reporting, ensuring that our product and technology PMO needs are met with innovative solutions.

The Work Itself

At Ally, you get a startup feel, but experience the benefits of a company that’s worked out the kinks and is fulfilling its purpose. We’re always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. At this time, Ally will not sponsor a new applicant for employment authorization for this position.

• Design and implement highly available, scalable infrastructure systems that support mission-critical production services, including automated deployment pipelines, observability platforms, and disaster recovery
• Lead incident response and postmortem processes, diving deep into complex distributed systems failures to identify root causes and drive systemic reliability improvements across engineering teams
• Develop and maintain service level objectives (SLOs) and error budgets, using data-driven approaches to balance feature velocity with system reliability and guide organizational decision-making
• Build tooling and automation to eliminate toil, improve operational efficiency, and enable engineering teams to safely deploy and operate services with minimal manual intervention

Minimum Qualifications

• 7+ years of relevant experience
• Bachelor's degree in relevant field(s) of study or equivalent

Preferred Qualifications

• 5+ years of experience in site reliability engineering, systems engineering, or DevOps roles with a proven track record of maintaining large-scale production systems
• Deep expertise in cloud AWS including infrastructure as code tools like Terraform, CloudFormation, or Pulumi
• Experience defining and measuring SLIs, SLOs, and error budgets, and using them to drive reliability improvements and inform product decisions
• Proficiency in AI development
• Strong programming skills in languages such as Python, Go, or Node with the ability to write production-quality code for automation, toolinQCg, and system integration
• Extensive experience with container orchestration (ECS or similar) and microservices architectures in production environments
• Proficiency with observability and monitoring tools such as: Dynatrace, Prometheus, Grafana, Datadog, New Relic, or similar and experience building comprehensive monitoring and alerting systems
• Solid understanding of networking concepts, load balancing, CDNs, DNS, and distributed systems principles including consensus algorithms and failure modes
• Hands-on experience with CI/CD pipelines and GitOps workflows using tools like Jenkins, GitHub Actions, ArgoCD, or CircleCI
• Strong incident management and troubleshooting skills with the ability to quickly diagnose and resolve complex production issues under pressure
• Excellent communication and collaboration skills with the ability to influence technical direction across multiple teams and mentor engineers at various levels

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range $110,000.00 - $180,000.00

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.

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