Principal Service Manager, Refining Tech & Customer Support

Honeywell Technologies; Denver (CO); Hybrid; USD 177,000 - 222,000; Full time

Benefits offered by this job

Medical Insurance

Disability Insurance

401(k) match

Flexible Spending Accounts

Health Savings Accounts

Parental Leave

Paid Time Off

12 Paid Holidays

Job summary

Honeywell Technologies seeks a Principal Service Manager for the North American Technical Services group, reporting to the Senior Manager NA Services. The role supports refining industry customers from Denver, CO on a hybrid schedule, with options in Des Plaines/ Rosemont, IL or Houston, TX.

The position blends field service leadership with cross-functional collaboration. The successful candidate will drive service commitments, lead on-site support, and guide account teams to growth

Qualifications

• 10+ years of experience in the refining and petrochemicals industries.
• Experience LNG processing and Gas processing/Midstream will also be considered.
• Strong problem-solving and analytical skills.
• Ability to manage and influence others with a demonstrated capability to collaborate with people and organizations while driving results.
• Able to collaborate with cross business units to prioritize actions and resources.
• Provide timely and concise information to others with clear and thoughtful oral and written communications.
• Able to manage internal work processes through established systems and tools to support the team needs.
• Bachelor's degree in Chemical Engineering or related field.

Responsibilities

• Establish strong customer relationships across several levels of the organization through frequent direct contact and service delivery that helps to increase customer profits and reduces risk.
• Deliver on contractual obligations to the customer (Service Agreements, catalyst sales commitments, etc.).
• Collaborate and support to drive service and digital offerings to meet Service financial targets and support efficiency of service delivery.
• Manage the troubleshooting efforts for the assigned customer base with the help of UOP’s Technical Service Department personnel as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction.
• Maintain a high-level understanding of UOP technologies sufficient to translate customer inquiries and questions to well thought out problem definitions in supporting Technical Services and others to provide focused customer feedback.
• Support new unit start-up and catalyst reload activities, determine and coordinate work scope and schedule for UOP on-site support including maintaining internal forecasts, staffing projections, and work process documents.
• Work closely with Account Team to share customer intelligence and develop specific strategies to target, win and retain future business, as well as prospecting for new business opportunities.
• Identify opportunities for customer value creation by developing leads. This includes service department offerings of inspection, health checks, and workshops as well as proactively prospecting for new units, identifying bottlenecks to promote revamp opportunities, looking for performance improvements that Connected could improve as well as letting the Account Manager know of possible catalyst and adsorbent opportunities within existing customer set.
• Act as a customer gateway into UOP, providing the background and context needed to allow UOP to deliver the right solutions.
• Leverage HON business potential within target accounts (One Honeywell mindset).
• The Service Manager will be assigned to non-Service Solution customers for occasional assistance using The Customer Portal and Misc. Service Agreements. This is expected to be less than 20% of one’s time. The Service Manager will work to implement Connected Service Agreements where possible.
• Must have ability to travel up to 40% annually to both domestic and international sites (most travel can be planned in advance).

Skills

Chemical engineering

Problem solving

Leadership

Communication

Collaboration

Project coordination

Education

Bachelor's in Chemical Engineering

Job description

Honeywell Technologies seeks a Principal Service Manager for the North American Technical Services group, reporting to the Senior Manager NA Services. The role supports refining industry customers from Denver, CO on a hybrid schedule, with options in Des Plaines/ Rosemont, IL or Houston, TX.

The position blends field service leadership with cross-functional collaboration. The successful candidate will drive service commitments, lead on-site support, and guide account teams to growth