Senior Technical Services Manager - Refining & Petrochem

Honeywell; Des Plaines (IL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

UOP LLC, a Honeywell subsidiary, seeks a Principal Service Manager for the North American Technical Services team. You will report to the Senior Manager of North America Services and work on a Hybrid schedule from Des Plaines, IL, Rosemont, IL, or Houston, TX.

You will lead service and technical support for refining industry customers, coordinating with the Account Manager, expanding service offerings, and guiding start-ups and on-site support while traveling up to 40% annually.

Qualifications

• 10+ years of experience in the refining and petrochemicals industries.
• Proven expertise in chemical engineering principles and practices.
• Strong problem-solving and analytical skills.

Responsibilities

• Build strong customer relationships across multiple levels through regular direct contact and service delivery.
• Ensure fulfilment of contractual obligations within Service Agreements and catalyst sales commitments.
• Collaborate with cross-functional teams to drive service and digital offerings and meet financial targets.
• Lead troubleshooting efforts with the Technical Service Department to provide timely, accurate support.
• Maintain a high-level understanding of UOP technologies to translate customer needs into clear problem definitions.
• Coordinate on-site support start-ups and catalyst reload activities, forecasting, staffing, and processes.
• Work with the Account Team to share customer intelligence and identify growth opportunities.
• Identify opportunities for value creation through inspections, health checks, and workshops for existing customers.
• Act as a customer gateway into UOP to ensure the right solutions are delivered.
• Leverage Honeywell business potential within target accounts (One Honeywell mindset).
• Split time with non-Service Solution customers to implement Connected Service Agreements where possible.
• Travel up to 40% annually to domestic and international sites, with planning in advance.

Skills

Chemical engineering

Problem solving

Analytical skills

Job description

UOP LLC, a Honeywell subsidiary, seeks a Principal Service Manager for the North American Technical Services team. You will report to the Senior Manager of North America Services and work on a Hybrid schedule from Des Plaines, IL, Rosemont, IL, or Houston, TX.

You will lead service and technical support for refining industry customers, coordinating with the Account Manager, expanding service offerings, and guiding start-ups and on-site support while traveling up to 40% annually.