Principal Service Engineer IS - Platform Developer/Architect- ServiceNow- Hybrid

Providence; Portland (OR); Hybrid; USD 94,131 - 160,297; Full time

Benefits offered by this job

401(k) Savings Plan with employer matching

Comprehensive health care benefits

Paid parental leave

Job summary

Providence is looking for a Principal Service Engineer to lead the ServiceNow platform in Portland, Oregon. In this hybrid role, you will shape the vision and roadmap while collaborating with various stakeholders to deliver high-performance solutions.

The ideal candidate should have a Bachelor’s Degree in a related field and at least 8+ years of experience in service engineering, with robust skills in automation and service architecture design.

Qualifications

• 8+ years of related experience in service engineering.
• Strong experience in automation of deployment, recovery, or man­ual processes.
• Experience translating customer and technical requirements into service architecture.

Responsibilities

• Own product strategy, roadmap, and development for ServiceNow.
• Define Architecture & Platform Strategy.
• Collaborate with architects, developers, and operations teams using Agile/Scrum.

Skills

Automation of deployment

N-tier solutions

Resilience modeling

Data-driven decision making

Education

Bachelor’s Degree in Computer Engineering, Computer Science, Mathematics, or related field

Tools

ServiceNow

Job description

Principal Service Engineer – ServiceNow (Hybrid)

As a Service Engineer on the ServiceNow team, you’ll partner with stakeholders, developers, and product owners early in the lifecycle to design, operate, and continuously improve enterprise‑scale services that empower caregivers. You’ll help shape the ServiceNow vision and roadmap—bringing deep technical expertise to guide decisions and deliver measurable outcomes across quality, cost efficiency, usability, and caregiver satisfaction. From turning requirements into clear designs and best practices to engineering resilient, secure, high‑performance solutions, you’ll own problems end‑to‑end and drive them to lasting resolution. You’ll lead innovation, optimize platform performance and spend, strengthen disaster recovery readiness, and ensure every release is predictable, reliable, and production‑ready.
If you thrive on troubleshooting complex issues, building scalable systems, and making a real impact on the caregiver experience, this is your opportunity to lead from the front.

Responsibilities

• Own product strategy, roadmap, and development for ServiceNow
• Define Architecture & Platform Strategy
• Own Integration & Enterprise Architecture Patterns
• Enable application lifecycle decisions (rationalization, modernization, retirement)
• Collaborate with architects, developers, and operations teams using Agile/Scrum
• Establish Platform Governance & Engineering Standards
• Ensure Quality, Performance & Reliability while supporting delivery and continuous improvement

Required Qualifications

• Bachelor’s Degree in Computer Engineering, Computer Science, Mathematics, or related field (or equivalent education/experience)
• 8+ years of related experience
• Strong experience in automation of deployment, recovery, or manual processes
• Strong experience with n‑tier solutions
• Experience in resilience modeling and simulating service outages for solutions and platforms
• Experience translating customer and technical requirements into service architecture that meets Quality of Service expectations
• Experience leading and representing the Service in backlog discussions and standups to prioritize Live Site requirements
• Data‑driven decision making using metrics and root‑cause analysis

Preferred Qualifications

• ServiceNow Certifications (CSA, CAD, EA)
• Experience with ServiceNow CMDB and Application Portfolio Management
• Understanding of CSDM and CI relationships
• Product Owner or Business Analyst experience
• Agile/Scrum delivery experience
• Stakeholder management and communication skills
• ServiceNow integrations experience

Hybrid Work Locations

• Anchorage, Alaska (within 65 miles)
• Renton, Seattle, or Redmond, Washington (within 65 miles)
• Portland, Oregon (within 65 miles)
• Irvine, California (within 65 miles)

Salary Range (By Location)

• Anchorage, Alaska: $68.33 – $116.36 per hour
• Southern California (excluding Bakersfield): $71.23 – $121.29 per hour
• Portland, Oregon: $68.33 – $116.36 per hour
• Western Washington: $71.23 – $121.29 per hour

Benefits

Providence offers a comprehensive benefits package that includes a retirement 401(k) Savings Plan with employer matching, health care (medical, dental, vision), life insurance, disability insurance, paid parental leave, vacations, holidays, and additional voluntary benefits.

Equal Opportunity Employer

Providence is an Equal Opportunity Employer. We are committed to providing an inclusive, discrimination‑free workplace and to uphold all applicable laws and regulations.